LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Live chat "

What do you like best about LiveChat? Utilizing this service to help communicate customer service issues What do you dislike about LiveChat? It is not a direct connection with the customer What problems is LiveChat solving and how is that benefiting you? Direct connection at any point of the workday

"Gives us a pro Outlook. "

What do you like best about LiveChat? Livechat provides the helpdesk team with important informations about visitors to our website via the pre-chat survey form which we mandate all visitors to fill, before they are allowed to chat with an agent. This feature saves us important time, which would had been spent by the helpdesk agent, to ask these questions. What do you dislike about LiveChat? Livechat has everything expected from an helpdesk program, except for video and audio ...

"Love it!"

What do you like best about LiveChat? No problem to use this software! I've been using this system in order to help our staff become more proficient in our training courses. Its easy and quick. A true gift. What do you dislike about LiveChat? Nothing at all. I love every part of this software.no complaints. Recommendations to others considering LiveChat: Its a piece of cake! What problems is LiveChat solving and how is that benefiting you? Having to look for different associates. Able to ...

"Sneak-peek gives us an insight into the customers typing mind. "

What do you like best about LiveChat? Installation was just as simple as copying and pasting an HTML code into every page of our website. Livechat gives us a presence everywhere, including on social media : with Livechat Facebook integration for instance, our customers can chat with the support team right from our Facebook fan page. Livechat sneak-peek feature gives us a look into our customers mind by showing us what our customers typing, before they send us a message. What do you dislike ...

"Live chat is the most convenient way to communicate with companies!"

What do you like best about LiveChat? Live chat gives you the freedom to get question answered or problems solves with businesses from where ever. What do you dislike about LiveChat? Live chat frustrates me when you are not emailed a copy automatically after each chat. What problems is LiveChat solving and how is that benefiting you? A good chat person can handle multiple chats at once and still be professional instead of in person or over the phone it's one person at s time

"Perfect helpdesk tool for startups. "

What do you like best about LiveChat? I like the simplicity of the Livechat user interface. The chat trigger feature has been an effective feature for our website, as it ensures web visitors are always aware of the prescence of customer service.. Thus reducing our web homepage bounce rate. What do you dislike about LiveChat? Livechat is the perfect helpdesk tool for startups, no concerns about this software yet. What problems is LiveChat solving and how is that benefiting you? Livechat ...

"Simple customer service tool with high impact"

What do you like best about LiveChat? What I like best about LiveChat is giving our customers another option/avenue to communicate with our team and place orders. What do you dislike about LiveChat? There are some limitations that have been a little annoying. But honestly not anything that we haven't been able to work around or live without. What problems is LiveChat solving and how is that benefiting you? Giving our customers ways to place orders, request order updates, or ask questions.

"Helpful customer service tool"

What do you like best about LiveChat? How quickly customers can have their questions answered. What do you dislike about LiveChat? It is hard to get a hold of customers when they leave a chat message. What problems is LiveChat solving and how is that benefiting you? Quick response conversations with live employees.

"Love LiveChat!"

What do you like best about LiveChat? I really love that LiveChat will email people with articles pertaining to their line of work. The articles are very informative on how to better help the customer in a quick and friendly way. What do you dislike about LiveChat? I don’t dislike anything about LiveChat What problems is LiveChat solving and how is that benefiting you? I’m able to help the customer quickly, especially with the hashtag responses...makes it way faster to answer frequently ...

"Effective eye catchers. "

What do you like best about LiveChat? I like the eye catcher templates which Livechat provides. These eye- catchers have made sure our visitors are aware of the chat option on our website. Livechat also has a simple but intuitive user interface, which makes using this tool very easy and effective. Great daily reporting email feature which gives us a summary of our chat stats for the day, including ; number of chats completed, number of chats missed, and average total rating for chats on the ...