LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Always keep in touch. Very useful."

What do you like best about LiveChat? I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most. What do you dislike about LiveChat? I can say that all communication is great and does not have any delay. All facilities are open and understandable so we don't lose our time to learning about that solution. Recommendations to ...

"Many helpdesk providers,Livechat stands out."

What do you like best about LiveChat? I love the simplicity of this platform. Easy to understand ,pleasing to the eyes and gets job done (fantastic website visitor analysis). What do you dislike about LiveChat? Sometimes the Livechat app. malfunctions on Android ; this should be fixed. Recommendations to others considering LiveChat: Signup for a free trial ,spend your time to understand the software and then integrate it on your website ; see how effective it is for your business. What ...

"Unbeatable"

What do you like best about LiveChat? Ease of use App Built in ticketing system Flexible What do you dislike about LiveChat? Wish the app dealt with tickets also Better integration with Infusionsoft Recommendations to others considering LiveChat: Everything built in What problems is LiveChat solving and how is that benefiting you? Web chat

"Livechat is the best. "

What do you like best about LiveChat? I love Livechat sales integration with our Facebook brand fanpage, which enable clients communicate with customer service, right from Facebook. The ticketing feature is also dynamic, allowing the support tean respond to customer tickets by simply replying to email notifications of this tickets. What do you dislike about LiveChat? Will be brilliant if Livechat improves on third party integration capabilities. For instance, we are unable to integrate our ...

"Live Chat"

What do you like best about LiveChat? Ease of use, Desktop Program and website What do you dislike about LiveChat? Can be hard to find chat records if not in your name when confirming a client Recommendations to others considering LiveChat: Good to use for remote teams What problems is LiveChat solving and how is that benefiting you? Customer Support and Sales. Helps with customers who may not have time to call in.

"Effective encryption protocol. "

What do you like best about LiveChat? Livechat provides us with the most important statistic regarding our help desk teams performance at a glance via Livechat dashboard. As a data analyst, I am very much concerned about safety of data exchanged on this software. Our conversations on Livechat is safe, due to its 256bit SSL encryption protocol. What do you dislike about LiveChat? Livechat need introduce a phone call feature into this effective helpdesk software. What problems is LiveChat ...

" My time using chat.io"

What do you like best about LiveChat? A lot less crashes than some of the software I have tested out for live chat in my industry we had quite a few to choose from and this was one of the front runners because of its ease-of-use and user-friendly interface. What do you dislike about LiveChat? The only thing I did not like was it wasn’t quite as customizable and some of the interfaces that were available looked very generic which is ultimately why my company decided to use A different more ...

"Incredible source of support! "

What do you like best about LiveChat? Real-time service and assistance to solve problems. What do you dislike about LiveChat? The chat does not display your name is the replies. Recommendations to others considering LiveChat: Highly recommended to eliminate inefficiencies in time. What problems is LiveChat solving and how is that benefiting you? Representatives are able to assist with problems in minutes.

"Very impressed"

What do you like best about LiveChat? The ability to have clients contact customer service at any time. Also liked that I could monitor what my agents we're saying. What do you dislike about LiveChat? Nothing. It was an extremely easy service to use. Also great customer service when I needed assistance. What problems is LiveChat solving and how is that benefiting you? Solving online customer questions/concerns. The after hours option is awesome.

"New user"

What do you like best about LiveChat? I like it’s simple and easy use. It was relatively easy to filter interactions. What do you dislike about LiveChat? The GUI was a bit confusing at first. Other than that, I enjoy the fact that you can email the interaction to yourself. This is helpful from an auditing perspective. What problems is LiveChat solving and how is that benefiting you? Tracking and documenting customer issues/interactions.