LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"What I think about Live Chat"

What do you like best about LiveChat? What I like about Live Chat is that it is very easy to use, helpful, and if you starting out to do Live Chat. Live Chat also helps us understand our customers better, it helps if customers are unable to reach us by email or phone. Reduces the call time. What do you dislike about LiveChat? What I do not like about Live Chat and I know this sounds silly but the design of it. Its kind of plain and boring. What problems is LiveChat solving and how is that ...

"LiveChat is a Great Resource for Customers"

What do you like best about LiveChat? LiveChat is a fantastic way for us to assist customers and drive sales! What do you dislike about LiveChat? An improvement within the software would be to allow real-time translation to communicate with multi-lingual customers What problems is LiveChat solving and how is that benefiting you? LiveChat is helping us to drive sales, reduce cart abandonment, and provide support in a quick and easy way!

"Good for basic chat functions at an affordable rate"

What do you like best about LiveChat? LiveChat was very simple to use, and did allow us to archive chats for later reference. We liked the ability to have the chat on "round robin", so reps got an equal number of chats. What do you dislike about LiveChat? Easy to use, but that's because there are almost no features. The design is dated, and customers often found it inconvenient to use. For the price it is acceptable, but we really needed a more intuitive system to help our ...

"Great experience so far"

What do you like best about LiveChat? This is a very intuitive customer support interface. While there are many moving parts, it is easy to learn what you need to know quickly to use basic functions, and build from there. What do you dislike about LiveChat? It's a bit annoying when chats stay open after the customer doesn't even chat. There should be a live chat generated prompt to ask if they're still there and give them 10 seconds to respond. What problems is LiveChat solving and how is ...

"Not bad"

What do you like best about LiveChat? That you can talk to others and get help instantly. What do you dislike about LiveChat? It's not updated enough, it is headed up What problems is LiveChat solving and how is that benefiting you? The ease of quick communication online.

"LIVE CHAT CAN SAVE A BUSINESS"

What do you like best about LiveChat? Live chat is a great way for your customers to be help right then and right now by the click of a button. How awesome is that! We love being able to go above and beyond when it comes to customers. What do you dislike about LiveChat? At this moment I do not have any dislikes besides sometimes its like having to hold on the phone during high volume times. Recommendations to others considering LiveChat: If you want a product that is easy to set up and fast ...

"Live chat "

What do you like best about LiveChat? It was fun to navigate three chats and easy. What do you dislike about LiveChat? It didn’t make enough noise. And you couldn’t customize it Recommendations to others considering LiveChat: More emojis What problems is LiveChat solving and how is that benefiting you? Tech support for Apple

"Online and offline chat support for customer service"

What do you like best about LiveChat? It can be used offline. You can engage more effectively with customers. What do you dislike about LiveChat? Email management can be a little difficult. Recommendations to others considering LiveChat: I would recommend LiveChat What problems is LiveChat solving and how is that benefiting you? Customers get a direct answer without a long lag time.

"Great functionality and easy to use"

What do you like best about LiveChat? LiveChat is really easy to implement, and it is simple. I also like that is more affordable than Intercom. Great for teams that need a low cost solution, and aren't investing the money and energy required to build a fully-integrated inbound marketing system. What do you dislike about LiveChat? I sometimes see users transfer a chat to an agent who is away from their desk, and then the chat sits there inaccessible because you can't recall it. I will like ...

"Livechat"

What do you like best about LiveChat? I like that most site use live chat or some sort of communication verus calling now a days. What do you dislike about LiveChat? It disconnects quickly at times. You either do not finish chatting or have to wait again. What problems is LiveChat solving and how is that benefiting you? I have used live chat with personal matters