LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Really helpful Support"

What do you like best about LiveChat? This was easy to set up on our networking site. Any issues we had we could call and the support was so patient and helpful that it was just a breeze. What do you dislike about LiveChat? No dislikes on this end, it really is pretty easy Recommendations to others considering LiveChat: Be patient set up is a little odd at first but really simple to pick up What problems is LiveChat solving and how is that benefiting you? Any problems clients had while on ...

"Great for Self-Starting Managers with Internal IT"

What do you like best about LiveChat? LiveChat is the gold standard for customization, either by cloud or server. Our call center used the in-house server solution to launch credit union data processing member (end banking customer) support. We migrated to a solution on the cloud because it is the only complete solution to customized both prioritized routing and skill based routing, with multiple agents and skill sets. No other solution will allow you to effectively set skill levels, or use ...

"Live Chat Pros and Cons"

What do you like best about LiveChat? Working in a team to be able to transfer chats from one agent to another. So you can choose which department you can talk to. What do you dislike about LiveChat? You can’t cobrowse. So you can only do split screen Recommendations to others considering LiveChat: Know you can ban users for a certain amount of days. Lol What problems is LiveChat solving and how is that benefiting you? Tracking communication to look back at and reference.

"LiveChat is a lifesaver and timesaver"

What do you like best about LiveChat? What I like best about LiveChat is that I can communicate with a live person via computer and not via phone. This comes in handy when you are in a crowded place and you are unable to hear when on the phone but be able to type or text to a live person. I use LIveChat only when the feature is available on a website in which I need to resolve a problem, have a question about an item, or a question in general. What do you dislike about LiveChat? What I ...

"Live and Love Live Chat for More than One Reason"

What do you like best about LiveChat? Instant pop-ups on our website. We have had a number of great leads from Live Chat!! What do you dislike about LiveChat? It opens a case every time someone inquires on a specific properties!! What problems is LiveChat solving and how is that benefiting you? We have realized that the general public views properties at night more than during they day. This is great to have Live Chat because it catches new leads when we are out of the office.

"Not just another chat widget"

What do you like best about LiveChat? Well designed app, it's a delight to use it. It's not just a chat app, it has a helpdesk tool and a chatbot. Seats can be shared with multiple chat agents, at the same time It has a great mobile app, for Android and iOS What do you dislike about LiveChat? Pricing is a litle on the high end, but it makes all the difference in the world, to use a really great app, both for users and for visitors What problems is LiveChat solving and how is that benefiting ...

Terrible queue management

The livechat on Ryanair has really bad user experience. Mostly because of the queue management. 1. The entry form where you enter your name flashes between "agents not available" and the form, making it impossible to enter anything. 2. You cannot use the chat on mobile devices because, when the device closes, the connection is lost completely and your queue position is reset. A 5 min grace period or so would be great. Or something else. How hard can it be to have asynchronous ...

"Very user friendly"

What do you like best about LiveChat? Very user-friendly! I love the new look of LiveChat. it is intuitive, clean and easy to use What do you dislike about LiveChat? When leaving for the day, we have to be sure we are logged out because we only have a certain number of licenses. What problems is LiveChat solving and how is that benefiting you? Activation issues, Hardware/Software/Network Issues, Account issues. It is easier to deal with account and billing issues via live chat. It is a ...

"Chat savvy "

What do you like best about LiveChat? I like to be connected in less than 5 minutes. This company does that. What do you dislike about LiveChat? I don't like getting disconnected. I wouuld like to be emailed chat transcripts. What problems is LiveChat solving and how is that benefiting you? It makes it easier to reach support.

"Easy & Accurate. "

What do you like best about LiveChat? When clients call into the office outside of normal business hours they get an agent that captures all of their information for us to call back without repeating questions. What do you dislike about LiveChat? Sometimes they misspell names but for the most part they are fairly accurate and efficient. Recommendations to others considering LiveChat: I highly recommend as it’s affordable and efficient. What problems is LiveChat solving and how is that ...