9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 371-380 out of 791
RM
Rozalia M
06/19/18
"LiveChat - great tool for your website customer service"
What do you like best about LiveChat? It is easy to use, captures visitors attention, creates a quick connection with the visitor. It saves time and it is satisfying for the customers. Software also lets you know which page the customer landed when started the chat. Our customer support can work in a team of 2 to 4 at a time. What do you dislike about LiveChat? It may be distracting when you answer multiple chats, so take one at a time, then continue with the next one. Other than that, its ...
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AU
Anonymous User
06/18/18
"Really great platform for managing all my communications"
What do you like best about LiveChat? I like how all my chats, emails, Facebook messages; everything is all in one place. What do you dislike about LiveChat? I haven't really found anything to dislike so far, because we're still demoing the software for full time use, but so far of all the chat clients we've tested, I like the versatility of this one the most. What problems is LiveChat solving and how is that benefiting you? Needing to switch between multiple platforms because our chat ...
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ZL
Zac L
06/16/18
"Excellent format and platform"
What do you like best about LiveChat? The ease and ability to contact and communicate with others. What do you dislike about LiveChat? Maybe a brief tutorial on all the specs of how to do it. What problems is LiveChat solving and how is that benefiting you? We like to communicate the needs and troubleshoot through live chat.
AU
Anonymous User
06/16/18
"Great "
What do you like best about LiveChat? This is a great product. Easy to use. Yes What do you dislike about LiveChat? There is nothing that I don't like about the product What problems is LiveChat solving and how is that benefiting you? Customer service
AU
Anonymous User
06/12/18
"Live chat is helpful for us"
What do you like best about LiveChat? I like that it is a simple feature to connect both customers and users with those who can help them find out any specific questions that may have at the touch of a button What do you dislike about LiveChat? Connection issues occur sometimes and it is frustrating What problems is LiveChat solving and how is that benefiting you? I’ve realized that people are always looking for quick answers and solutions if they can find them rather than taking time to ...
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AU
Anonymous User
06/12/18
"Great Service"
What do you like best about LiveChat? I like the speed of of LiveChat compared to other services. What do you dislike about LiveChat? Maybe some of the colors and lines. Also sometimes it has glitches. What problems is LiveChat solving and how is that benefiting you? Solves many issues that would normally take phone calls. Savings are realized
AS
Ark S
06/11/18
"Love the flexibility of live chat"
What do you like best about LiveChat? Very easy to use. Very flexible. I like the "use as needed" quality of it. What do you dislike about LiveChat? Need more info on the people/browsers that browse my site, so I can follow up better with these prospects. Recommendations to others considering LiveChat: Definitely needed and worth its value. What problems is LiveChat solving and how is that benefiting you? immediate contact with prospects.
S
Stan
06/05/18
5 out of 5
Awesome thing! And the one month free trial comes in handy! All in all a great product with an awesome support.
AU
Anonymous User
05/27/18
"Easy to use customer interface "
What do you like best about LiveChat? Easy to setup interface that allowed me to chat with potential clients easily. The ability to download the mobile app to respond to customers was convenient so we didn’t have to have someone sitting behind a computer. What do you dislike about LiveChat? Integration with a Wix website did not allow full customization. Recommendations to others considering LiveChat: Make sure canned messages are set up properly Incase a chat isn’t answered quickly ...
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MJ
Miriam J
05/26/18
"Does a good job."
What do you like best about LiveChat? Integration : Livechat integrates effectively with our most important softwares at work like Salesforce and Google analytics. With Google analytics, it enable us measure the impact of Livechat on the actions taken by website visitors. For instance we are able to measure just what percentage of new visitors signed up on our website,after chatting with an helpdesk rep and what percentage did not. What do you dislike about LiveChat? The Livechat mobile ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
