LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"instant service for our customers"

What do you like best about LiveChat? This application makes it possible to best meet the expectations of customers, and to guide them throughout a purchasing process for example. This software also allows the customer to note the benefit of the advised instantly, to improve its sales force and service this app also helps to increase customer satisfaction What do you dislike about LiveChat? this application even if it is very optimized, is compatible with computers but also phones, it has ...

"Works good but can tell it is run by bots"

What do you like best about LiveChat? This is good for a quick response and immediate support for customers What do you dislike about LiveChat? It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer Recommendations to others considering LiveChat: More direct responses What problems is LiveChat solving and how is that benefiting you? customer service

"simple and easy to use"

What do you like best about LiveChat? can be connected through mobile devise so always connected What do you dislike about LiveChat? Nothing this is a product that is easy to use What problems is LiveChat solving and how is that benefiting you? Ease of communication with clients right as they need help. Connecting with more clients

"Great improvement for any website"

What do you like best about LiveChat? This software offers great improvement for any website, no matter the CMS and it does this by a few lines of code. The ability to talk to your prospects and customers in real time is a must for any serious website. What do you dislike about LiveChat? It has happened a few times now, in our over 6months history, but it;s not that of a big deal,the panel just froze, and we were disconnected, but we could reconnect instantly What problems is LiveChat ...

"Simple interface to connect clients to customers"

What do you like best about LiveChat? LiveChat is a super simple interface to learn within minutes. We connect our website live with employees to help customers instantly. We have an international customer base, with LiveChat we can help worldwide. Lost in translation can happen quickly on the telephone, with LiveChat that problem is no more! What do you dislike about LiveChat? Sometimes I don't see the notifications or I don't have a quick way to turn them on and miss out helping customers ...

"Overall helpful and great product"

What do you like best about LiveChat? Its very user friendly and easy to learn and navigate. The interface is overall good and it's a great platform to use. I can easily navigate the system and teach it to others to use. Great when you dont want to have to use a regular conference call. What do you dislike about LiveChat? There are bugs in the system that cause it to occasionally freeze up and have to restart the system and program. I've had a couple clients that couldn't access the chat ...

"Ease of Live Chat"

What do you like best about LiveChat? I enjoyed the layout and its simplicity. It is a program that is easy to navigate. Being able to interact with multiple customers via Live Chat was very simple and manageable. What do you dislike about LiveChat? I did not experience anything Indisliked when utilizing Live Chat. Recommendations to others considering LiveChat: N/A What problems is LiveChat solving and how is that benefiting you? Customers were utilizing Live Chat to track orders, ask ...

"LiveChat review"

What do you like best about LiveChat? I like that LiveChat is user friendly and easy to get around. It makes my job so much easier than what we had before. What do you dislike about LiveChat? I really don;t dislike anthing, it's great. Recommendations to others considering LiveChat: none What problems is LiveChat solving and how is that benefiting you? Easier to talk with people, makes for better relationships with others

"Like it "

What do you like best about LiveChat? I like the live chat .. it’s pretty efficient and we are able to get answered back fairly quicky What do you dislike about LiveChat? None really seemed pretty efficient I would recommend to others What problems is LiveChat solving and how is that benefiting you? Issues with tech and maybe phone issues

"Excelente atención en vivo"

What do you like best about LiveChat? - Fácil operación y uso. - Consola de operadores en AJAX. - Soporte de múltiples operadores simultáneos. - Soporte de múltiples conversaciones simultáneas. - Envio de direcciones (URLs) al navegador del usuario. - Respuestas y texto de bienvenida automáticos. - Imagen personalizable del operador. What do you dislike about LiveChat? Personalmente dificultad al instalarlo e implementarlo en la web. Recommendations to others considering ...