LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Livechat is the best helpdesk program I have used."

What do you like best about LiveChat? I like everything about Livechat as an helpdesk program. Some of my favorite features on Livechat are : MESSAGE SNEAK PEEK : This particular Livechat feature allows me see what a customer is typing before it is sent.Thereby winning me important seconds ,allowing me better articulate my response to their question. CANNED RESPONSE : Majority of questions I face as a customer care personnel from our customers are usually questions that have been asked over ...

"Conversación a tiempo real"

What do you like best about LiveChat? Es un canal de comunicación amplio con un gran nivel de interactividad a tiempo real. Es bastante novedoso debido a la facilidad, sencillez y agilidad con la que está diseñado. Muy eficaz y productivo dejando que interactues con el resto del equipo a tiempo real creando un trabajo en equipo inmejorable y equitativo. What do you dislike about LiveChat? Una de las desventajas más grandes, son la necesidad constante de una vigilancia las 24 horas del día. ...

"LiveChat"

What do you like best about LiveChat? Esta aplicación es compatible con ordenadores y con teléfonos, eso ayuda mucho en el momento de la comunicación y se agradece, la verdad. Este software también permite al cliente tener en cuenta el beneficio de ser asesorado al instante, para mejorar su fuerza de ventas y servicio. Eso satisface bastante las espectativas de los clientes con respecto a la empresa. Es muy intuitivo y fácil de usar. Me a gustado bastante What do you dislike about ...

"Esta bien"

What do you like best about LiveChat? La facilidad de uso que tiene, el manejo, sencillo y nada complejo, bastante facil para todo el mundo, sirve para resolver dudas y consultas en el momento, esta genial para usarlo en cualquier ambito. Lo recomiendo al 100% a todo el mundo gracias a su facilidad de uso What do you dislike about LiveChat? La verdad que es bastante completo y no le veo ninguna pega, me parece todo muy completo y perfecto para su uso, no me disgusta nada, no se que mas ...

"fast communication"

What do you like best about LiveChat? Way faster communication than through our website or other traditional means. Easy to work with platform. What do you dislike about LiveChat? Users cannot call into the program, it would be nice if that was possible. What problems is LiveChat solving and how is that benefiting you? Mainly, we use this to answer questions from customers

"Incredible experience"

What do you like best about LiveChat? De Chat en vivo, lo que más me gusta sin lugar a dudas, es la sencilla y fácil comunicación con las personas con las que quiero mantener el contacto. El diálogo es fluido y puedo comunicarme sin ningún tipo de problema. No presenta lentitud al enviar el vídeo con las palabras como ocurre en otros programa de la misma índole. Estoy contento con el programa pero siempre puede implementarse para no quedarse atrás en el mercado. What do you dislike about ...

"Great Product! "

What do you like best about LiveChat? Well designed, not just from an aesthetic point of view - it's a pleasure to use LiveChat. Lots of features and apps, they have their own helpdesk tool and now there is even a chatbot. What do you dislike about LiveChat? LiveChat is more expensive most other live chat tools, especially if you want to set up different agent groups or need more than one automatic trigger. What problems is LiveChat solving and how is that benefiting you? Sign up (no credit ...

"Let's Chat About Live Chat!"

What do you like best about LiveChat? LiveChat is a an awesome platform for on web interactions with customers and for being about to flag certain conversations, and to redirect inquiries based on the context of the chat. I also love that you can get a live view of what the customer is typing, before its sent, so you/or your support team can begin formulating a solution before the message is sent. What do you dislike about LiveChat? LiveChat is suiting all of our current user needs, and we ...

"Use for support help mainly"

What do you like best about LiveChat? The ease of use is awesome as well as being able to tell when the other one is writing before they press submit. What do you dislike about LiveChat? The only thing that makes me nervous is how much access they have to my computer when their program is installed. Also I sometimes wonder about disconnecting and when this officially happens. What problems is LiveChat solving and how is that benefiting you? Lots!! Saves time from going to other staff ...

"Easy interface and quick response"

What do you like best about LiveChat? The queue was easy to set up and manipulate based on the number of employees monitoring it. What do you dislike about LiveChat? We had no serious dislike with this product Recommendations to others considering LiveChat: If you want a more streamlined customer service experience, I would highly recommend this product What problems is LiveChat solving and how is that benefiting you? We needed to be able to multitask and still provide quick customer service