9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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JW
Jason W
12/17/18
"LiveChat + ChatBot Automated Selling and Client Needs. "
What do you like best about LiveChat? I like that we're able to use LiveChat with ChatBot build without the need of Code as it's a drag and drop function allows us to make responses that match our client needs. With this on our website it allows us to have support on our website 24/7 and ensure that our clients are satisfied with their needs. It comes preset and allows you to customize the chat icon and place it on your website with a snippet of code. What do you dislike about LiveChat? I ...
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AU
Anonymous User
12/15/18
"Simple Communication"
What do you like best about LiveChat? It's format is set-up like imessages. I also enjoy being able to monitor where users are and how long they have been on the page in order to gauge if I should reach out to them for assistance. What do you dislike about LiveChat? No way to capture guest info to convert into a lead. Recommendations to others considering LiveChat: Easy integration to website platform for hospitality industry users. What problems is LiveChat solving and how is that ...
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OS
Olaoluwa S
12/13/18
"Livechat makes big financial sense."
What do you like best about LiveChat? I like how responses to all customer tickets by our agents go directly into the inbox folder of the customer.Ensuring he/she is unlikely to miss the response.Livechat introduced chatbot to us at Interswitch and since we started having our chatbot respond to customers on the website,there has been less pressure and workload on our human customer service agents. Livechat integrates with some of the most important software we use at work such as Dropbox ...
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AW
Amber W
12/13/18
"Good feature for your website "
What do you like best about LiveChat? It's great for prospective customers to reach out to us and ask simple questions versus picking up the phone. What do you dislike about LiveChat? We typically have more candidates interested in jobs come through the chat service versus prospective customers. What problems is LiveChat solving and how is that benefiting you? Customer service
AU
Anonymous User
12/12/18
"Chatting"
What do you like best about LiveChat? Very smooth and easy to contact Pele or have them contact me What do you dislike about LiveChat? Kind of lags when sending and receiving messages. What problems is LiveChat solving and how is that benefiting you? Resolving major issues with the software
AU
Anonymous User
12/12/18
"Chatting"
What do you like best about LiveChat? Very smooth and easy to contact Pele or have them contact me What do you dislike about LiveChat? Kind of lags when sending and receiving messages. What problems is LiveChat solving and how is that benefiting you? Resolving major issues with the software
AU
Anonymous User
12/07/18
"Live chat with all your customers now "
What do you like best about LiveChat? Live chat with all your customers now ! Super easy and super effective to help all customers. What do you dislike about LiveChat? There is nothing that I dislike at the moment abou the live chat for customers program. What problems is LiveChat solving and how is that benefiting you? We are able to help people that have an immediate need for help. Easy and effective.
CB
Christina B
11/29/18
"Very easy"
What do you like best about LiveChat? How easy the software is to use and the customer support is amazing What do you dislike about LiveChat? nothing all really no complaints looking forward to a long relationship with them What problems is LiveChat solving and how is that benefiting you? to help with call volume solving lots of faq questions
AU
Anonymous User
11/28/18
"Small business making big progress"
What do you like best about LiveChat? This app is amazing. It's real time live chat for clients that may not want to call in. What do you dislike about LiveChat? We have started using it recently so as of now i dont have any diskikes What problems is LiveChat solving and how is that benefiting you? Acquisition of clients.
AU
Anonymous User
11/28/18
"Small business making big progress"
What do you like best about LiveChat? This app is amazing. It's real time live chat for clients that may not want to call in. What do you dislike about LiveChat? We have started using it recently so as of now i dont have any diskikes What problems is LiveChat solving and how is that benefiting you? Acquisition of clients.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
