9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
Add to compare
Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
Log in Required to View Reviews
Filter results
Sort by :
Showing 311-320 out of 791
AU
Anonymous User
11/27/18
"Super easy to understand "
What do you like best about LiveChat? It is is definitely easy to work with. It pretty much common sense. What do you dislike about LiveChat? This is a tough one because it is nothing to dislike. Pretty easy What problems is LiveChat solving and how is that benefiting you? Receiving too many chats and it isn’t organized
RI
Riley I
11/21/18
"LiveChat 24/7 Support"
What do you like best about LiveChat? It's very easy to monitor what users are active on the platform, and stay organized with chats with a queue. What do you dislike about LiveChat? Nothing! LiveChat is great and meeting all of my expectations. What problems is LiveChat solving and how is that benefiting you? With LiveChat, we are able to offer 24/7 Live Chat support to our customers. It's very easy to provide excellent support to our customers through using LiveChat
RI
Riley I
11/21/18
"LiveChat 24/7 Support"
What do you like best about LiveChat? It's very easy to monitor what users are active on the platform, and stay organized with chats with a queue. What do you dislike about LiveChat? Nothing! LiveChat is great and meeting all of my expectations. What problems is LiveChat solving and how is that benefiting you? With LiveChat, we are able to offer 24/7 Live Chat support to our customers. It's very easy to provide excellent support to our customers through using LiveChat
AU
Anonymous User
11/20/18
"It's whatever"
What do you like best about LiveChat? I like that i am able to easily communicate with clients. What do you dislike about LiveChat? I believe that this application could be better. What problems is LiveChat solving and how is that benefiting you? The benefit this provides is being able to speak directly to clients.
AU
Anonymous User
11/19/18
"Quick and efficient"
What do you like best about LiveChat? I love how quickly you can chat with people. What do you dislike about LiveChat? Not physically seeing people so they know you are working to help them. Recommendations to others considering LiveChat: Give it a try What problems is LiveChat solving and how is that benefiting you? Billing payments and problems
AU
Anonymous User
11/19/18
"Quick and efficient"
What do you like best about LiveChat? I love how quickly you can chat with people. What do you dislike about LiveChat? Not physically seeing people so they know you are working to help them. Recommendations to others considering LiveChat: Give it a try What problems is LiveChat solving and how is that benefiting you? Billing payments and problems
BC
Brady C
11/19/18
"LiveChat is great for a quick chat and follow up!"
What do you like best about LiveChat? LiveChat is very easy to use and has a great notification system in place to let you know when potential customers come to the sight requesting more information. What do you dislike about LiveChat? It would be really nice if you were able to autoassign unopened tickets to reps based on territory. Right now, someone has to manually go in and check for the open tickets. Recommendations to others considering LiveChat: There are a lot of different customer ...
Read more
BA
Bola A
11/12/18
"Livechat offers a great support experience."
What do you like best about LiveChat? Livechat is intuitive to use for everyone ; customers and support agents.I like the chat widget because it is mobile compatible and fits across all Operating systems and screen sizes,ensuring all of our website visitors have a great and effective experience communicating with the customer support team. I like the quality of support Livechat offers my organization ,the Livechat support team is always helpful,polite and available 24/7 ; basically,my ...
Read more
BD
Briana D
09/22/18
"livechat review"
What do you like best about LiveChat? Customers like being able to get answers quickly. It is a feature I use often on other websites as well, so I knew it'd be a perfect addition to my business. Being able to talk to more than one customer at once is also a great feature. What do you dislike about LiveChat? Can be glitchy occasionally, really not much to dislike. People don't use it as much as we would like, although we are able to answer many customer questions through live chat. What ...
Read more
AU
Anonymous User
09/21/18
"Very user friendly"
What do you like best about LiveChat? I love how user friendly the program is and I can use it across several platforms What do you dislike about LiveChat? At this time I cannot think of anything that I really dislike. Recommendations to others considering LiveChat: Definitely give them a chance. What problems is LiveChat solving and how is that benefiting you? It is a game changer for customer service. It allows us to be very hands on and be there for the customer at any time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
