9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 281-290 out of 791
AU
Anonymous User
01/22/19
"Great experience"
What do you like best about LiveChat? I like the live chat tools and the sharing capabilities What do you dislike about LiveChat? cost is high , probably can find less expensive What problems is LiveChat solving and how is that benefiting you? able to use with mac and windows
DM
Diana M
01/15/19
"Easy to navigate "
What do you like best about LiveChat? Easy to use and chat with customers regarding their inquiries. What do you dislike about LiveChat? Everything is pretty good with this LiveChat product Recommendations to others considering LiveChat: Get it! It is great for any retail company. What problems is LiveChat solving and how is that benefiting you? customers regarding their inquiries.
DM
Diana M
01/15/19
"Easy to navigate "
What do you like best about LiveChat? Easy to use and chat with customers regarding their inquiries. What do you dislike about LiveChat? Everything is pretty good with this LiveChat product Recommendations to others considering LiveChat: Get it! It is great for any retail company. What problems is LiveChat solving and how is that benefiting you? customers regarding their inquiries.
JM
Joseph M
01/12/19
"Recommend "
What do you like best about LiveChat? I highly recommend this tool because it helped us to communicate in a better way What do you dislike about LiveChat? I would like to have a more user friendly interface but in general I have no problems What problems is LiveChat solving and how is that benefiting you? To conclude I can say that this communication tool is highly recommended because it is very useful and easy to use.
KH
Kylie H
01/07/19
"The must have web chat solution!"
What do you like best about LiveChat? User friendly for agents and administrators, awesome reporting, extremely cost effective and zero down time in the 12 months we have been using it. What do you dislike about LiveChat? I really cannot say that there is anything I dislike about LiveChat. Recommendations to others considering LiveChat: Give LiveChat a go, it has transformed how our customers and prospects communicate with us. What problems is LiveChat solving and how is that benefiting ...
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KH
Kylie H
01/07/19
"The must have web chat solution!"
What do you like best about LiveChat? User friendly for agents and administrators, awesome reporting, extremely cost effective and zero down time in the 12 months we have been using it. What do you dislike about LiveChat? I really cannot say that there is anything I dislike about LiveChat. Recommendations to others considering LiveChat: Give LiveChat a go, it has transformed how our customers and prospects communicate with us. What problems is LiveChat solving and how is that benefiting ...
Read more
SG
Sil G
01/03/19
"A near perfect system"
What do you like best about LiveChat? What I like most about LiveChat is that it has an easy to use interface, orderly and user friendly setup and one of the best customer service if you do run into a question or problem. What do you dislike about LiveChat? The only thing that is dislikeable about LiveChat that very infrequently the server connection drops and is lost for about 10 seconds which automatically ends a chat with a customer. Recommendations to others considering LiveChat: Just ...
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SF
samir f
01/01/19
"why live chat is so good"
What do you like best about LiveChat? i like how easy and smooth the operation system was and hoe clean the operating system was i am a 50 year old man and having such an easy system to use makes my job a heck of a lot easier What do you dislike about LiveChat? i personally felt like for the elderly this product is very nice and cons be good What problems is LiveChat solving and how is that benefiting you? it solves the fact that there is no face to face contact and this live chat system ...
Read more
SF
samir f
01/01/19
"why live chat is so good"
What do you like best about LiveChat? i like how easy and smooth the operation system was and hoe clean the operating system was i am a 50 year old man and having such an easy system to use makes my job a heck of a lot easier What do you dislike about LiveChat? i personally felt like for the elderly this product is very nice and cons be good What problems is LiveChat solving and how is that benefiting you? it solves the fact that there is no face to face contact and this live chat system ...
Read more
AU
Anonymous User
01/01/19
"Great Way to Connect"
What do you like best about LiveChat? I like the fact that you are able to connect when and wherever you are or need to be. Easy to use. What do you dislike about LiveChat? Connection times can be a little slow depending on internet used. What problems is LiveChat solving and how is that benefiting you? Being able to communicate when needed to share information.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
