LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Live Chat moving forward"

What do you like best about LiveChat? I love being able to walk through the website with the Client and help them make the best decision during their research and purchase. It is almost if you were shopping live with them What do you dislike about LiveChat? Sometimes the connectivity is low and you loose that chat. Sometimes the client leaves you hanging . What problems is LiveChat solving and how is that benefiting you? Client Indecision

"Great Support!"

What do you like best about LiveChat? The staff pop up immediately seeking to assist. What do you dislike about LiveChat? Sometimes it stalls and responses take too long. What problems is LiveChat solving and how is that benefiting you? Looking for products in stock before ordering supplies for our operation.

"Love Live Chat! "

What do you like best about LiveChat? The response time is instantaneous. You can work almost side by side with the other person you are hosting and can walk through the steps with them. Its better than a real telephone call... you can work on the computer while chatting with the other person, attempting to correct or amend their situation. It is a virtual help desk. I like also like that you can print and copy a complete copy of your chat for your file or for follow up or reference in the ...

"Love Live Chat! "

What do you like best about LiveChat? The response time is instantaneous. You can work almost side by side with the other person you are hosting and can walk through the steps with them. Its better than a real telephone call... you can work on the computer while chatting with the other person, attempting to correct or amend their situation. It is a virtual help desk. I like also like that you can print and copy a complete copy of your chat for your file or for follow up or reference in the ...

"Super fast and improves retention, sales and upgrades!"

What do you like best about LiveChat? I love that you can see what the customer is typing prior to them hitting send. You can get a real sense of what they're after by following their train of thought. It's wonderful to think you are helping someone right then and there as opposed to plowing through a queue of emails that are days old. People are pleasantly surprised in smaller companies when this is available and it helps drive sales and upgrades! What do you dislike about LiveChat? You, ...

"Best customer service software."

What do you like best about LiveChat? The best thing about LiveChat is the fact it is one of the most reliable and advanced customer service software I’ve used. It has everything we need at the customer service department and expect from an online chat. Customization options allow creating different agent groups based on departments. What do you dislike about LiveChat? Livechat does not pose any serious issue that warrants a complain. What problems is LiveChat solving and how is that ...

"Best customer service software."

What do you like best about LiveChat? The best thing about LiveChat is the fact it is one of the most reliable and advanced customer service software I’ve used. It has everything we need at the customer service department and expect from an online chat. Customization options allow creating different agent groups based on departments. What do you dislike about LiveChat? Livechat does not pose any serious issue that warrants a complain. What problems is LiveChat solving and how is that ...

"Great chat platform"

What do you like best about LiveChat? Great platform. Easy to use and convenient. Customers are more satisfied as we can respond to their concerns in live time versus through email. What do you dislike about LiveChat? At the moment nothing bad to report about the use of this software What problems is LiveChat solving and how is that benefiting you? We can ensure and evaluate the quality of customer chats and allows us to develop better service skills as a company

"LiveChat Review"

What do you like best about LiveChat? I like that it is an online customer service software with live support, help desk software, and web analytics capabilities. What do you dislike about LiveChat? Some folks say they cant always get through to me. Not sure if it is a user error on their part. Recommendations to others considering LiveChat: This is a great tool to have in the office What problems is LiveChat solving and how is that benefiting you? People can message instantly with issues ...

"LiveChat Review"

What do you like best about LiveChat? I like that it is an online customer service software with live support, help desk software, and web analytics capabilities. What do you dislike about LiveChat? Some folks say they cant always get through to me. Not sure if it is a user error on their part. Recommendations to others considering LiveChat: This is a great tool to have in the office What problems is LiveChat solving and how is that benefiting you? People can message instantly with issues ...