9.8
Spot Score
LiveChat Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16 / User / Month when Billed Yearly
LiveChat Reviews & Ratings
Spotsaas Editor’s POV
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
LiveChat pros and cons
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 261-270 out of 791
AU
Anonymous User
02/11/19
"User "
What do you like best about LiveChat? Can talk to someone faster than email. Quick response time. What do you dislike about LiveChat? Sometimes it can be slow or loose connection. Can’t save chat or continue with different person. Recommendations to others considering LiveChat: It’s great if time is an issue. What problems is LiveChat solving and how is that benefiting you? Quick response for time sensitive issues.
AT
Abbinow T
02/11/19
"It was great using the Livechat software!"
What do you like best about LiveChat? It's a fabulous software. I really liked it . I would 100% recommend this chat software to all my colleagues and friends who would get in touch with me . Keep on your great work. All the Best! . I did not touch base with you since, I know how it works. I have worked with ticketing systems like BMC Remedy for quite sometime . What do you dislike about LiveChat? No I do not have any negative points for this as of now. So would not venture into that for ...
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AU
Anonymous User
02/11/19
"User "
What do you like best about LiveChat? Can talk to someone faster than email. Quick response time. What do you dislike about LiveChat? Sometimes it can be slow or loose connection. Can’t save chat or continue with different person. Recommendations to others considering LiveChat: It’s great if time is an issue. What problems is LiveChat solving and how is that benefiting you? Quick response for time sensitive issues.
AU
Anonymous User
02/09/19
"Like most others"
What do you like best about LiveChat? It uses quick notices and has no lags. It works like most chat programs. What do you dislike about LiveChat? It’s like most other chat programs. There is nothing that stands out. Recommendations to others considering LiveChat: NA What problems is LiveChat solving and how is that benefiting you? Tried using it on the website. It was like others we tried.
TG
Tiffany G
02/08/19
"Clients love it!"
What do you like best about LiveChat? It makes it very accessible for my clients to reach me. What do you dislike about LiveChat? I dislike that it can lagging at times thus creating stops during chat. What problems is LiveChat solving and how is that benefiting you? Sometimes customers are unable to stop by. So they'll use this instead.
AU
Anonymous User
02/02/19
"Ease of use"
What do you like best about LiveChat? It was very easy to use in able to understand the screens flip quickly What do you dislike about LiveChat? Amount it time to take to have a customer injured in amount of time it takes for you to be able to respond Recommendations to others considering LiveChat: Na What problems is LiveChat solving and how is that benefiting you? Enrollment for veterans
AU
Anonymous User
02/02/19
"Ease of use"
What do you like best about LiveChat? It was very easy to use in able to understand the screens flip quickly What do you dislike about LiveChat? Amount it time to take to have a customer injured in amount of time it takes for you to be able to respond Recommendations to others considering LiveChat: Na What problems is LiveChat solving and how is that benefiting you? Enrollment for veterans
HF
Haley F
02/02/19
"Amazing"
What do you like best about LiveChat? Definitely great for easier communication between employees What do you dislike about LiveChat? Parts of it are a little hard to grasp for newer employees What problems is LiveChat solving and how is that benefiting you? Easier communication between colleagues
HF
Haley F
02/02/19
"Amazing"
What do you like best about LiveChat? Definitely great for easier communication between employees What do you dislike about LiveChat? Parts of it are a little hard to grasp for newer employees What problems is LiveChat solving and how is that benefiting you? Easier communication between colleagues
KL
Karen L
02/01/19
"Great Support!"
What do you like best about LiveChat? The staff pop up immediately seeking to assist. What do you dislike about LiveChat? Sometimes it stalls and responses take too long. What problems is LiveChat solving and how is that benefiting you? Looking for products in stock before ordering supplies for our operation.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].