9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 251-260 out of 791
AU
Anonymous User
02/19/19
"MY QUESTION ANSWERED VERY QUICKLY"
What do you like best about LiveChat? RESPONSE IS QUICK AND VERY INFORMATIVE AND IF REP NOT ABLE TO ANSWER DIRECTED TO CORRECT DEPARTMENT What do you dislike about LiveChat? DISLIKE THE SLOWNESS OF RESPONSE. SOME TIMES FEEL AS IF I HAVE BEEN DISCONNECTED OR NOT PAID ATTENTION TO QUESTION What problems is LiveChat solving and how is that benefiting you? FROM A BUSINESS STAND POINT ABLE TO DIRECT AND SHARE WITH EMPLOYEES/CO-WORKERS NEW INSIGHT
AU
Anonymous User
02/18/19
"On the daily"
What do you like best about LiveChat? It is effective form of communication that allows us to work effectively. What do you dislike about LiveChat? Sometimes there is a delay in the communication when it’s raining heavily outside Recommendations to others considering LiveChat: If u are looking for ease of use then look no further.. What problems is LiveChat solving and how is that benefiting you? It cuts down on having to take time fave to face and frees up time that can be used for other ...
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AU
Anonymous User
02/17/19
"Livechat review"
What do you like best about LiveChat? Easy to use and easy to learn or teach new people. What do you dislike about LiveChat? I have not yet run into anything that I do not like. What problems is LiveChat solving and how is that benefiting you? The ease of access we all have to it is great.
AU
Anonymous User
02/17/19
"Livechat review"
What do you like best about LiveChat? Easy to use and easy to learn or teach new people. What do you dislike about LiveChat? I have not yet run into anything that I do not like. What problems is LiveChat solving and how is that benefiting you? The ease of access we all have to it is great.
AU
Anonymous User
02/16/19
"The best!"
What do you like best about LiveChat? It looks profeshional and very easy to use! What do you dislike about LiveChat? Nothing everything is just purfect What problems is LiveChat solving and how is that benefiting you? Consultashions about the projects
AU
Anonymous User
02/16/19
"The best!"
What do you like best about LiveChat? It looks profeshional and very easy to use! What do you dislike about LiveChat? Nothing everything is just purfect What problems is LiveChat solving and how is that benefiting you? Consultashions about the projects
SG
Sara G
02/15/19
"The most updated tool at this moment, Livechat"
What do you like best about LiveChat? What I like most is the ease of live chat, the interconnection of people to deal with various work issues, without being present, from anywhere in the world as being in the same space with the highest technology, quality of service and with the best optimization of the time invested What do you dislike about LiveChat? There is no detail that I dislike. However, it is a path that still needs to be explored and strengthened in order to continue using this ...
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SG
Sara G
02/15/19
"The most updated tool at this moment, Livechat"
What do you like best about LiveChat? What I like most is the ease of live chat, the interconnection of people to deal with various work issues, without being present, from anywhere in the world as being in the same space with the highest technology, quality of service and with the best optimization of the time invested What do you dislike about LiveChat? There is no detail that I dislike. However, it is a path that still needs to be explored and strengthened in order to continue using this ...
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AU
Anonymous User
02/13/19
"Chat support for a software company"
What do you like best about LiveChat? I like that it connects with our available resources so you can just reply with those. What do you dislike about LiveChat? It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day. What problems is LiveChat solving and how is that benefiting you? Quick support response times for simple questions and ability to open a Support case if their question is more complicated.
AT
Abbinow T
02/11/19
"It was great using the Livechat software!"
What do you like best about LiveChat? It's a fabulous software. I really liked it . I would 100% recommend this chat software to all my colleagues and friends who would get in touch with me . Keep on your great work. All the Best! . I did not touch base with you since, I know how it works. I have worked with ticketing systems like BMC Remedy for quite sometime . What do you dislike about LiveChat? No I do not have any negative points for this as of now. So would not venture into that for ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
