9.8
Spot Score
Streamline customer support and boost satisfaction with LiveChat.
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Starts from $16/User/Month when Billed Yearly
LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective customer interactions and personalized engagements. The ticketing system is praised for facilitating collaboration among team members and tracking customer service trends ...Read more
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.
Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.
Automation and asynchronous communication, user-friendly for small business owners.
Limited number of active accounts, hindering flexibility during certain periods of high volume.
Learning curve can be tricky, requiring time and effort to overcome.
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Showing 241-250 out of 791
AN
Anthony N
02/22/19
"Great chat system that has a lot of options for you to operate with."
What do you like best about LiveChat? It is very easy to use and very easy to start out with. You can slowly dive in further with the option for preset chat responses and queued responses. What do you dislike about LiveChat? The app itself is a little clutter some, it can definitely be streamlined. Recommendations to others considering LiveChat: Ease of use, the plugin is easy to set up as well! What problems is LiveChat solving and how is that benefiting you? It alleviated quite a bit of ...
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AU
Anonymous User
02/21/19
"Chatting Made Easy"
What do you like best about LiveChat? I like the LiveChat because it makes it easy for our customers to reach us. I think it is simple and easy to use, which our customers need. Plus they have great support if you need help. What do you dislike about LiveChat? I feel like this tool costs a little more then other companies I have used. What problems is LiveChat solving and how is that benefiting you? LiveChat helps with quick questions like Navigation. You can guide the customer around the ...
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AU
Anonymous User
02/21/19
"Chatting Made Easy"
What do you like best about LiveChat? I like the LiveChat because it makes it easy for our customers to reach us. I think it is simple and easy to use, which our customers need. Plus they have great support if you need help. What do you dislike about LiveChat? I feel like this tool costs a little more then other companies I have used. What problems is LiveChat solving and how is that benefiting you? LiveChat helps with quick questions like Navigation. You can guide the customer around the ...
Read more
AN
Anthony N
02/21/19
"Our clients love chatting with us!"
What do you like best about LiveChat? We use LiveChat Inc on our current website and we're planning on putting it on our sister site as well! Our clients love the convenience of talking to us while they're browsing to answer any questions they may have. The statistics logging is a great bonus as well. We've learned quite a bit from the bread crumb logs that the service provides to see where our clients go before reaching their order. What do you dislike about LiveChat? The UI is a bit ...
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IB
India B
02/21/19
"I would definitely recommend it!"
What do you like best about LiveChat? The interaction is wonderful.it definitely serves its purpose. What do you dislike about LiveChat? Nothing...it’s a great product.i would suggest it. What problems is LiveChat solving and how is that benefiting you? Education
IB
India B
02/21/19
"I would definitely recommend it!"
What do you like best about LiveChat? The interaction is wonderful.it definitely serves its purpose. What do you dislike about LiveChat? Nothing...it’s a great product.i would suggest it. What problems is LiveChat solving and how is that benefiting you? Education
AN
Anthony N
02/21/19
"Our clients love chatting with us!"
What do you like best about LiveChat? We use LiveChat Inc on our current website and we're planning on putting it on our sister site as well! Our clients love the convenience of talking to us while they're browsing to answer any questions they may have. The statistics logging is a great bonus as well. We've learned quite a bit from the bread crumb logs that the service provides to see where our clients go before reaching their order. What do you dislike about LiveChat? The UI is a bit ...
Read more
AU
Anonymous User
02/20/19
"Good communication"
What do you like best about LiveChat? Easy to communicate with people instantly. What do you dislike about LiveChat? Someone’s communication or signal ends before I wanted to. Occasional long response time What problems is LiveChat solving and how is that benefiting you? Gives sonsjmers access to live support.
AU
Anonymous User
02/20/19
"Good communication"
What do you like best about LiveChat? Easy to communicate with people instantly. What do you dislike about LiveChat? Someone’s communication or signal ends before I wanted to. Occasional long response time What problems is LiveChat solving and how is that benefiting you? Gives sonsjmers access to live support.
AU
Anonymous User
02/19/19
"MY QUESTION ANSWERED VERY QUICKLY"
What do you like best about LiveChat? RESPONSE IS QUICK AND VERY INFORMATIVE AND IF REP NOT ABLE TO ANSWER DIRECTED TO CORRECT DEPARTMENT What do you dislike about LiveChat? DISLIKE THE SLOWNESS OF RESPONSE. SOME TIMES FEEL AS IF I HAVE BEEN DISCONNECTED OR NOT PAID ATTENTION TO QUESTION What problems is LiveChat solving and how is that benefiting you? FROM A BUSINESS STAND POINT ABLE TO DIRECT AND SHARE WITH EMPLOYEES/CO-WORKERS NEW INSIGHT
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
