LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Wonderful product for live support"

What do you like best about LiveChat? Easy to navigate and simple to use. Great product for online customer service software with live support, help desk software, and web analytics capabilities What do you dislike about LiveChat? I honestly don’t dislike nothing about the product Recommendations to others considering LiveChat: Yes I do recommend to other employers for a customer service software for online that people can engage to for need of assistance What problems is LiveChat solving ...

"Pro LiveChat"

What do you like best about LiveChat? LiveChat is great at allowing the opportunity to assist multiple customers at a time. What do you dislike about LiveChat? While the multitasking aspect is great, it does have a tendency to freeze at times. Hard reboot is sometimes needed. What problems is LiveChat solving and how is that benefiting you? It's easy to learn and get the hang of. After using other similar platforms, LiveChat is hands down the most user friendly.

"Live Chat me!"

What do you like best about LiveChat? I really like to the real time 24/7 responses from the LiveChat. What do you dislike about LiveChat? I wish it was more diverse for every user. Recommendations to others considering LiveChat: none What problems is LiveChat solving and how is that benefiting you? technical support.

"Live chat is easy to use "

What do you like best about LiveChat? I really enjoy how my customers never complain about how simple it is to use even myself whenever I have to use it as well it’s pretty self explanatory. What do you dislike about LiveChat? There’s not much of anything I don’t like about it, sometimes it can freeze but it’s very rare. Recommendations to others considering LiveChat: I believe if you’re looking for an easy to use chat system it would definitely be something to consider. What problems is ...

"Good for leads, very confusing software"

What do you like best about LiveChat? It is a helpful way for leads to come in through the website/computer What do you dislike about LiveChat? This software is very outdated and confusing to use. Recommendations to others considering LiveChat: Look into other products or serious training on how to use this if you do decide to implement it. What problems is LiveChat solving and how is that benefiting you? We often miss leads due to confusing in using the software and people are not ...

"The best customer service live chat service."

What do you like best about LiveChat? Connect instantly with knowledgeable agents. We are able to assist customers with many different needs without having to come into an office. What do you dislike about LiveChat? Not having an answer and having to forward the customer or return a call. What problems is LiveChat solving and how is that benefiting you? Helping customers decide which product they will be purchasing. And help set up any service they may need.

"Live Chat - better than holding"

What do you like best about LiveChat? You don't have to pick up the phone and be put on hold; you just converse directly on your pc What do you dislike about LiveChat? there are some queue times. I think that when someone is on hold, it should still show actively open What problems is LiveChat solving and how is that benefiting you? Less time on phone; multitasking is possible with more than one chat

"A perfect solution for visual communication and collaboration."

What do you like best about LiveChat? LiveChat compared to phone support it's easier for your staff to know all the answers because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it. LiveChat that is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer, and get a feeling for the support quality your staff is providing, ...

""Great Support Tool""

What do you like best about LiveChat? What I like most is the simplicity of LiveChat, the interconnection of individuals to manage different work issues, without being available, from anyplace on the planet as being in a similar space with the most noteworthy innovation, nature of administration and with the best enhancement of the time contributed. Simple to utilize. It permits to examine current issues through numerous applications with the best administration whenever, by the hand of ...

"chatting is fun"

What do you like best about LiveChat? Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner. What do you dislike about LiveChat? Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing. Recommendations to others considering LiveChat: It is very helpful. Many people who need questions answered at wee hours of the night ...