LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"A perfect solution for visual communication and collaboration."

What do you like best about LiveChat? LiveChat compared to phone support it's easier for your staff to know all the answers because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it. LiveChat that is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer, and get a feeling for the support quality your staff is providing, ...

""Great Support Tool""

What do you like best about LiveChat? What I like most is the simplicity of LiveChat, the interconnection of individuals to manage different work issues, without being available, from anyplace on the planet as being in a similar space with the most noteworthy innovation, nature of administration and with the best enhancement of the time contributed. Simple to utilize. It permits to examine current issues through numerous applications with the best administration whenever, by the hand of ...

"chatting is fun"

What do you like best about LiveChat? Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner. What do you dislike about LiveChat? Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing. Recommendations to others considering LiveChat: It is very helpful. Many people who need questions answered at wee hours of the night ...

"Easy communication with customer "

What do you like best about LiveChat? Can easily communicate with customers around the world. What do you dislike about LiveChat? Sometimes the signal depending on customers location is weak. What problems is LiveChat solving and how is that benefiting you? Fixing customers problems answering their questions

"Easy communication with customer "

What do you like best about LiveChat? Can easily communicate with customers around the world. What do you dislike about LiveChat? Sometimes the signal depending on customers location is weak. What problems is LiveChat solving and how is that benefiting you? Fixing customers problems answering their questions

"My experience using Live Chat"

What do you like best about LiveChat? For the most part it’s a very easy interface to chant back and forth with the customers that needs immediate assistance and is not able to wait for the customer service support over the phone What do you dislike about LiveChat? Some times there are lags/delays in the responses but it’s usually due to the customers WiFi/service What problems is LiveChat solving and how is that benefiting you? Online customerTech support

"LiveChat"

What do you like best about LiveChat? I like that LiveChat has the ability to integrate too many additional platforms. It brings all live communication into one central location. Their backend for monitoring is very robust and user friendly. What do you dislike about LiveChat? Currently, we do not have the ability/support to integrate LiveChat with our Iris CRM. Recommendations to others considering LiveChat: Is a great solution if looking to add live support via chat features on your ...

"Simple to use!"

What do you like best about LiveChat? I love how easy it is to see when customers are active on our site. What do you dislike about LiveChat? I don’t like that customers may disconnect easily if it “appears” inactive for a while. Sometimes it takes us longer to resolve issues but the website will disconnect. What problems is LiveChat solving and how is that benefiting you? We get a lot of customers needing assistance with our hospitality services so they can easily chat with us to resolve ...

"Simple to use!"

What do you like best about LiveChat? I love how easy it is to see when customers are active on our site. What do you dislike about LiveChat? I don’t like that customers may disconnect easily if it “appears” inactive for a while. Sometimes it takes us longer to resolve issues but the website will disconnect. What problems is LiveChat solving and how is that benefiting you? We get a lot of customers needing assistance with our hospitality services so they can easily chat with us to resolve ...

"Software with ease of speech "

What do you like best about LiveChat? I love how simple the software is. Makes communication the easiest. And in today’s world communication is key. This software is key. What do you dislike about LiveChat? I dislike how it occasionally lags. Other than that it’s great. Recommendations to others considering LiveChat: None What problems is LiveChat solving and how is that benefiting you? When a customer calls in and needs to be transferred. I can easily use this app to see if the next person ...