LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Satisfied"

What do you like best about LiveChat? Immediate access to consumers as well as affordable live chat for my business What do you dislike about LiveChat? It sometimes feel impersonal and it may not work on mobile phones What problems is LiveChat solving and how is that benefiting you? Communicating with all my clients easily

"Nice Realtime solution"

What do you like best about LiveChat? I like that the platform is built to be synchronous to offer real-time solutions. The live chat feature made it possible for people to get questions answered and issues resolved in a matter of minutes. What do you dislike about LiveChat? The platform seemed to be a little "sticky" and there were a lot of freezing or lag time between messages being sent and received by the other party. What you could share via chat was very limited, making some solutions ...

"LiveChat makes work faster and easier"

What do you like best about LiveChat? LiveChat has a nice interface, both its web variant and its versatile form, which makes the work faster and easier, has a decent input frame that is fundamental to control the demands of our customers, they have an exchange consisting of guests from a bot to a specialist, and the ticket procedure traps any exchange mentioned outside the operator's hours What do you dislike about LiveChat? When making program updates, there are usually problems in the ...

"Live chat Premiun anywhere and from any device"

What do you like best about LiveChat? It is a commercial and customer service software very complete and nice, has a multi-function live chat in which you can give or receive support. It has a very nice interface and very good configuration What do you dislike about LiveChat? I find it distressing that they ask for a credit card number to make different functions, I really find it very unethical. It would also be nice to be able to call between panel users Recommendations to others ...

"One of the best chat applications for internal communications"

What do you like best about LiveChat? LiveChat is well designed and has appealing aesthetics which makes using it pleasurable. It also has lots of features such as a helpdesk and even a chatbot that is integrated within. I also like how they price per seat which means that a seat can be shared by multiple users but only billed as one. What do you dislike about LiveChat? The idea of a ticket system is so outdated and is no longer used so it s not exactly helpful. There is also no way for one ...

"User-Friendly and one of the best customer service software with awesome features and desgin."

What do you like best about LiveChat? What i like about Live Chat is that it is convinent for customers,like it connects customers with thier agents instantly.Conversations in Live Chat can be saved.Whatever customer is having queries they are answered instantly.By using Live Chat , interactions with customer happen directly,like in todays's world customer expectations have been evolving rapidly and they expect a immediate service so by using Live Chat which provides an instant answer and ...

"LiveChat Review"

What do you like best about LiveChat? The best thing with LiveChat is that you can chat with web visitors and convert them to customers with ease. LiveChat allows you to chat with customers and the rest of the world through your official website or social media accounts. What do you dislike about LiveChat? The main challenge comes when you want to trace customers chat. You cant find it unless they send a message again. Recommendations to others considering LiveChat: LiveChat is easy to ...

"Costly but..."

What do you like best about LiveChat? Livechat has great customer saving features that helps the live agents give an understanding of what the clients have inquired about, account information so that it's readily available. Livechat has great features in the settings to fit for your website. There is auto-reply features which can be useful for commonly asked questions while not skipping on the quality of work by the live chat agents.There is also an amazing follow-up ticket system available ...

"It’s awesome but it can use a few tweaks "

What do you like best about LiveChat? I like how easily I can use it. It is self explanatory but it needs to be fixed What do you dislike about LiveChat? I don’t like how slow it can be. I find myself comparing it to other softwares too much. It takes a while to load up Recommendations to others considering LiveChat: Try your best to use it. If all fails there’s plenty of softwares out there What problems is LiveChat solving and how is that benefiting you? It’s a great breakthrough with ...

"Pretty easy to chat!"

What do you like best about LiveChat? It’s not hard to catch on, professional use as well. What do you dislike about LiveChat? Maybe they should update the system a little more. What problems is LiveChat solving and how is that benefiting you? Being able to reach customers and vice versa.