LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Livechat is our number one support tool."

What do you like best about LiveChat? Livechat allows my company to respond almost instantly to customer queries and complaints in a way that is almost impossible with emails or phone calls. I like that I can respond to questions posed by multiple customers at the same time, without affecting the quality of my response. With the Livechat mobile app. It is ever more convenient to communicate on the move ; it doesn’t matter if I use Livechat for mobile device , for desktop or web browser : ...

"LiveChat is the most beneficial and fastest way to reach customers "

What do you like best about LiveChat? The instantaneous responses that LiveChat allows is very beneficial for our customers. It is also extremely easy to use. What do you dislike about LiveChat? Honestly nothing to dislike. Everything has been smooth. What problems is LiveChat solving and how is that benefiting you? Solved many client-based problems with LiveChat and have benefitted immensely.

It’s the best choice for me and my business.

PROS: LiveChat is the ideal live chat and help desk software. Not only does it bridge the communication gap between me and my customers, but its reporting aspect is top-notch too. For instance, I can surface tickets by age to dig up unaddressed issues. It processes raw data into insightful—and more importantly, actionable—steps to help move my business forward. As a bonus, the platform is aesthetically pleasing. The neat design makes it easy for me to navigate its dashboard.

It's the best choice for me and my business.

PROS & CONS What are the best aspects of this product? LiveChat is the ideal live chat and help desk software. Not only does it bridge the communication gap between me and my customers, but its reporting aspect is top-notch too. For instance, I can surface tickets by age to dig up unaddressed issues. It processes raw data into insightful—and more importantly, actionable—steps to help move my business forward. As a bonus, the platform is aesthetically pleasing. The neat design makes it easy ...

"Let’s livechat "

What do you like best about LiveChat? What i like best about LiveChat is right in the name.. you can chat live with any questions you may have. What do you dislike about LiveChat? It can get annoying sometimes when you get the pop ups and you don’t need a live chat rep What problems is LiveChat solving and how is that benefiting you? Having questions answered on the spot instead of having to email and wait for a response

"LiveChat"

What do you like best about LiveChat? I love the features of how seamless it is as a SaaS business model. What do you dislike about LiveChat? Costs can vary on what you want you need. Recommendations to others considering LiveChat: Compare prices to see what best fits your business. What problems is LiveChat solving and how is that benefiting you? We are learning how to better communicate with customers.

"Awesome!"

What do you like best about LiveChat? Love using live chat, able to communicate with all co workers What do you dislike about LiveChat? Nothing so far the app is great for small companies What problems is LiveChat solving and how is that benefiting you? It is easier to communicate with the team

"A major backbone to our customer support effort."

What do you like best about LiveChat? Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer. Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time. Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat. What do you dislike about LiveChat? The constant sound notification every time a new customer comes online. It can easily get deafening ...

"Communicating with you customers 24/7"

What do you like best about LiveChat? I love how you you can integrate ChatBot in Livechat to make a chat box on your website to direct where you clients go. I also love how you can communicate with anyone at anytime! What do you dislike about LiveChat? The inauthentic feel of Livechat, it makes it seem like we’re not real we talking on there Recommendations to others considering LiveChat: I would highly recommend using Livechat on your website with an intergration add on called ...

"Live chat is one of the best softwares I have used for customer support."

What do you like best about LiveChat? I like that the user interface is very computer literate friendly. The menu items and options are easily and readily accessible. What do you dislike about LiveChat? Sometimes the program lags a little bit but that could be because of my operating system. Other than that no real complaint. What problems is LiveChat solving and how is that benefiting you? I am able to trouble shoot issues a lot quicker by being able to send detailed instructions even to ...