LiveChat Reviews in June 2025: User Ratings, Pros & Cons

"Live chat"

What do you like best about LiveChat? Live chat is an amazing product. It helps to customers to contact the companies with questions and inquiries and get their doubts old I use this product in a university to talk to potential students their concerns and provide them help needed in that application. Mostly to my customers are international students who had questions about universities application and their exam scores a d this product really helped Solving all the concerns. I like how ...

"LiveChat is one of the best help desk I have ever used"

What do you like best about LiveChat? LiveChat is basically the best software for making constructive chats and help desk for all my intended support and services. Moreover, this software provides efficient tools that am using for my online sales and marketing purposes because it’s a good platform to make effective communication. Apart from this it has a beneficial web analytics that supports me in every possible way to overcome my communication barriers. Apart from this it has a beautiful ...

"Live Chat fo SAAS"

What do you like best about LiveChat? As an admin, the user-friendly UI is easy to navigate and create settings that work all across the organization. What do you dislike about LiveChat? I don't like that the integration with salesforce is lack luster Recommendations to others considering LiveChat: It works well but does not blow anything out of the water as far as features go. They don't have any strong differentiators. The landscape is flooded with solutions and bots.. What problems is ...

"Our best tool to deliver services for all our Partners"

What do you like best about LiveChat? It's the best and the most customizable and easy-to-use chat service out there to deliver chat (sales & support) services for our Partners. What do you dislike about LiveChat? There is no clear timeline of product development what makes it hard to understand where the tool will be heading. What problems is LiveChat solving and how is that benefiting you? We outsource chat sales & customer service to all our Partners we cooperate with.

"Very simple way to support your customers!"

What do you like best about LiveChat? LiveChat is simple, user friendly and multitasking service for supporting our customers in real time. I like the statistics tools for admins, the tagging ability, what is most important for our company. I like so much the tool for supervising current chats and send to support agents private advice right in chat window, it helps! Also, the desktop version. It is nice, and all the tools are included. What do you dislike about LiveChat? First of all, the ...

"Software to conduct customer service videoconferencing with live support and focused audio and image"

What do you like best about LiveChat? What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent efficiency analysis. What do you dislike about LiveChat? Among the quality of this software there is something that dislikes me and it is the high cost of the product, especially when compared to the cheap or no cost solutions that exist in the market. Despite mentioning the high price and the lack of free ...

"LiveChat has helped to widen our public communication options"

What do you like best about LiveChat? The account portal for each user is well-defined windows and menu item that allow basic and advanced users alike to be able to access all the features and information they need quickly. A big part of providing good service is to be able to respond quickly with appropriate answers. I like that there are many features within LiveChat that help us to provide a custom experience for each chat. What do you dislike about LiveChat? I think being able to access ...

"Easy setup, great support, and very good options. Best customer chat service! "

What do you like best about LiveChat? First, the installation of LiveChat on our site was very simple. Because we use Wordpress for our customer support website, it was as simple as downloading the LiveChat plugin and signing in with our account information. Also, LiveChat customer support is very good. For the questions that we have had, they are very helpful and responsive and we were able to solve our questions quickly. The app interface is also very easy to use, with clearly labeled ...

"chat fast with your customers"

What do you like best about LiveChat? Have contact with your customers on an accessible way. The chats are registered for learning What do you dislike about LiveChat? can't find any disadvantages of livechat Recommendations to others considering LiveChat: use it together with google analytics What problems is LiveChat solving and how is that benefiting you? customers reach out to you faster than by phone what gives them a better feeling with your company

"The king of helpdesk programs."

What do you like best about LiveChat? I like how the support team in my organization can respond to inquiry from customers in a matter of minutes. It has a lot of interesting features which aid our efforts to better serve our customers. Top on these feature-list is its integration with our Facebook fanpage , thereby letting visitors to our page communicate live with support agents without visiting our website. I also must commend the prompt response we get from Livechat support team itself ...