LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Moved from Salesforce we love it!

What do you like best? The chat integration with our websites, the call buttons from browser and the easy to use logic overall of the CRM. The report is simple and easy to understand, the system pushes for a fastest resolved ticket and that makes a difference in our customers. What do you dislike? They still have missing some important integration to accomplish: fetch dm from twitter, multiportal feature and WhatsApp integration, you tube integration and Instagram. The KBA portal could ...

Universal online chat

What do you like best? LiveAgent is an important tool for attracting customers to the site. Since the introduction of LiveAgent, our volume of incoming phone calls of customers has decreased by an order of magnitude. Most of our customer acquisition now takes place on this platform, through the form on our website. Customers like to have immediate access to someone when they need it. And LiveAgent includes great opportunities that provide metrics and data to improve planning, tracking. ...

The best company I've ever seen!

What do you like best? I like how fast the customer support is, how the platform is. easy to use it charges really fast What do you dislike? Nothing, it's a good site, I like everything very much. Recommendations to others considering the product It's one of the best platforms and a good company to work, I've worked with another companies but this company is the best! What business problems are you solving with the product? What benefits have you realized? Solving all my problems with ...

As expected

What do you like best? Is the most useful platform. All the customers are thankful What do you dislike? I dislike that sometimes it works slow, but this is not a reason Recommendations to others considering the product recomment it because of its power, design and rensposivnes What business problems are you solving with the product? What benefits have you realized? Im talking with clients through this site

Awesome. The site is cool

What do you like best? Hello. I like the best that its working fast and its really simple What do you dislike? i like everything. no comment. i recomment to everybody this site Recommendations to others considering the product recommend it 100% to everyone What business problems are you solving with the product? What benefits have you realized? Im solving Customer service

Reliable Customer Support Software

What do you like best? Live chat module was the best, this is what we used the most. Easy way to connect with potential customers. What do you dislike? The software was a bit pricey but well worth it. Recommendations to others considering the product If you need a way to connect with customers on certain landing pages give live agent a try. What business problems are you solving with the product? What benefits have you realized? We needed a way to connect with potential Customers/Leads ...

It is compatible with social media

What do you like best? iveAgent allows you to link seamlessly social media. Its ticket system is efficient, it helps us to keep the conversations of multiple communication channels in one place. Its interface is simple and easy to navigate, and the learning curve is minimal. It also offers functions for customizing chats and the operators dashboard. What do you dislike? I have not experienced issues with LiveAgent. Its knowledge base is extensive and helps us to resolve questions and ...

bastante buena y productiva

What do you like best? facilidad de uso del sistema bastante amigable con grandes espectativas What do you dislike? no hay algo que me disguste de este archivo What business problems are you solving with the product? What benefits have you realized? soporte tecnico y garantias de UPS forza

Best product

What do you like best? Its really easy to use. The best produyct i ever used What do you dislike? I like everythuing in this application. Recommendations to others considering the product I recommend this product to others What business problems are you solving with the product? What benefits have you realized? Im solving customer care problems. they chat, we chat.

call center phone

What do you like best? easy to use. Very user friendly and as a call center agent, I can easily search for people to call What do you dislike? Well. Design maybe. It doesn't look sleek. As far as I can remember. When I had used this, it looked like an old software. What business problems are you solving with the product? What benefits have you realized? hmm, we get downtimes. Im not sure if that was because of the server or the program. but we all get simultaneously offline.