LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Quick, fluent

What do you like best? Easy access via link to tickets and case What do you dislike? Take to long to log And Freeze and that Recommendations to others considering the product Sure, a good way to handle clients, customers and manage reports What business problems are you solving with the product? What benefits have you realized? Fast action attention to support customers, easy follow up

Great communication tool

What do you like best? Your able to see all tickets from all social media platforms. Able to chat or view tickets with ease What do you dislike? Nothing to dislike. never had any issues What business problems are you solving with the product? What benefits have you realized? Viewing customer tickets and adding further info if needed. Chatting with customers and solving their issues

Great product

What do you like best? Very easy to use, when you need help right then and there it comes in handy in a major way! What do you dislike? Sometimes it can take a while for an agent to be available but that's apart of having so many customers in need of help of questions answered. What business problems are you solving with the product? What benefits have you realized? Customer inquiries and questions as well as feedback.

Live Agent is the best app

What do you like best? Most of what I like is that support team is fast and the app works very good What do you dislike? The app works fine. there is no need to dislike it!!! Recommendations to others considering the product Recommend it. Use this app asap. The best one. What business problems are you solving with the product? What benefits have you realized? Customer care, shipping care and more

Is good, really friendly ussage

What do you like best? the tools is fine, have a good mobility the unique will be need an additional option for request an email when is a visitor before get in the chat bubble on the web page What do you dislike? not have any issue it`s fine have not problem easy to use all his options have not dislike on the tool What business problems are you solving with the product? What benefits have you realized? We resolve technical support, and the attach files in chats and calls come nice usage

Ease of use

What do you like best? The system is very usable for every one regards of there software experience What do you dislike? Some of the rules are hard to set up and work properly not easy to use What business problems are you solving with the product? What benefits have you realized? Well the benefits are i can keep track of my staff and what they are doing.

User friendly interface and Quick cases management.

What do you like best? Is really friendly user interface, easy to use , quick transition between tabs and cases, quick reports like customer satisfactions, agents reports, cases channel reports ect. incredible technical support really fast answer for all doubts What do you dislike? Maybe more tutorials for advanced options with videos and screenshots. What business problems are you solving with the product? What benefits have you realized? We use to monitor Tech support cases, thru ...

Great platform, even better support staff

What do you like best? We were looking for an alternative to a competitive product and tried a number of solutions. What we liked the best about LiveAgent was their quick and helpful responses to our questions prior to committing to purchase, and then assisting us in create a very unique workflow for our business. Additionally, at the base package, the product is fully featured and I can’t imagine a small business needing anything else. Having the ability to upgrade to include chat is ...

Review for Live Agent software

What do you like best? Live agent is a CRM and live chat ideal to give a timely solution to all your customers, managing a fairly accurate database, which includes the most important information about each person, such as your phone number, email, among other important data, of each person, who when solving their doubts, are an ideal tool, to give a quick solution to their concerns. Recommendations to others considering the product is on the right track, but there are still many things ...

Greatest Customer Service Software

What do you like best? I like that we can manage all of our support tickets, live chats, phone calls, and social media platforms from one system. This is a huge time saver for our business. What sets LiveAgent apart from other software is their new Call Center feature, where phone calls are routed through the system, and each call is recorded and logged as a ticket. This allows for notes to be added, further follow-up to be done, and quality inspections. What do you dislike? The software ...