NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo

9.8

Spot Score

LiveAgent - Help Desk Software

LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Connect with your customers on all channels.

4.7

Add to compare

Starts from $15 / User / Month, also offers free forever plan

Start Free Trial

LiveAgent Reviews & Ratings

4.7

Excellent

Based on 1542 ratings & 870 reviews

Rating Distribution

Excellent

(682)

Very Good

(173)

Good

(13)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

LiveAgent offers a versatile support solution with its multi-channel capabilities, making it suitable for businesses of all sizes. Its integration with various tools enhances its functionality, but new users might find the interface complex initially.Read more

LiveAgent pros and cons

  • Comprehensive multi-channel support

  • Mobile-enabled for on-the-go access

  • Integrates with popular tools

  • User-friendly interface

  • Can be overwhelming for new users

  • Pricing may be high for small teams

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 611-620 out of 870

A

Anonymous

02/07/19

5 out of 5

LiveAgent the best one

What do you like best? That I can prescreen what the client is composing and be set up to answer their inquiry before they complete the process of composing it in. What do you dislike? I don't care for the manner in which that we actually have it setup, however I don't assume that is an issue with the product. Recommendations to others considering the product Live Chat is an incredible method to speak with your clients without driving them to get the telephone and bring in. A great deal ...

Read more

A

Anonymous

02/07/19

5 out of 5

Practically simpler to than conversing with an individual on the telephone

What do you like best? I cherish how helpful and simple this component is to utilize when you would prefer fundamentally not to converse with a genuine individual What do you dislike? It can now and again take somewhat longer than you might you want to find a straight solution Recommendations to others considering the product In case you're searching for something quick and simple to tackle your inquiries and concerns, yet would prefer fundamentally not to experience a whole telephone ...

Read more

A

Anonymous

02/07/19

5 out of 5

Use for help essentially

What do you like best? The convenience is marvelous just as having the capacity to tell when the other one is composing before they press submit. What do you dislike? Nothing to dislike in LiveAgent. The best service and really simple in use Recommendations to others considering the product Recommend LiveAgent What business problems are you solving with the product? What benefits have you realized? Parcels!! Spares time from going to other staff individuals and straight to the hotspot ...

Read more

A

Anonymous

02/07/19

5 out of 5

Professional Customer Service

What do you like best? Simple interface and the dashboard. I like that we can alter certain highlights to accommodate our image. What do you dislike? I live everything in LiveAgent. Nothing bad to say Recommendations to others considering the product I would recommend LiveAgent to those who wants to have a professional chat integration on their business What business problems are you solving with the product? What benefits have you realized? The clients whom use LiveAgent to connect ...

Read more

A

Anonymous

02/04/19

5 out of 5

Extraordinary experience up until now

What do you like best? This is an exceptionally natural client bolster interface. While there are many moving parts, it is anything but difficult to realize what you have to know rapidly to utilize essential capacities, and work from that point. What do you dislike? It's somewhat irritating when talks remain open after the client doesn't visit. Recommendations to others considering the product Recommend it for those who wants good experience and interface What business problems are you ...

Read more

A

Anonymous

02/04/19

5 out of 5

Good chat with good support

What do you like best? I cherish the way that it interfaces the entire organization together. You can get assistance from everybody in the organization just with a few ticks. What do you dislike? There's no a lot to hate about live visit. Recommendations to others considering the product I would state do it, it's extremely helpful and simple to utilize. What business problems are you solving with the product? What benefits have you realized? This enables us to live talk with everybody ...

Read more

A

Anonymous

02/04/19

5 out of 5

Incredible device

What do you like best? This instrument makes it too simple for our customers to most likely connect for fast or straightforward inquiries they have. What do you dislike? Not certain what I can say in the method for abhorrences. It's too straightforward and out and out works. Recommendations to others considering the product This is a basic and simple to utilize. On the off chance that you needn't bother with every one of the fancy odds and ends, simply need an incredible device to ...

Read more

A

Anonymous

02/04/19

5 out of 5

Incredible item with extraordinary help

What do you like best? There help group is first class. Like up there with significant organizations What do you dislike? Capabilities continue changing and certain highlights that are extraordinary fit for our business are vanishing. Recommendations to others considering the product Best item, you will not regret it! What business problems are you solving with the product? What benefits have you realized? Client Service related issues.

A

Anonymous

02/04/19

5 out of 5

My feedback for LiveAgent

What do you like best? Having the capacity to tackle client benefit issues on a visit stage where you can peruse and completely comprehend the client. What do you dislike? Here and there you don't get that equivalent association that you would have via telephone. Recommendations to others considering the product For the individuals who are thinking about LiveAgent, this is a route for your business to extend correspondence windows with your clients and settle issues productively and ...

Read more

A

Anonymous

02/04/19

5 out of 5

LiveAgent is a decent, developing client correspondence benefit.

What do you like best? I like the module to share data among LiveAgent and Salesforce, the essential CRM at our association. What do you dislike? I don't care for that LiveAgent kicks a discussion to another delegate following a couple of minutes of non-reaction. I have an automated message set up when a client first visits in. Some of the time it takes the client a couple of minutes to type and send their request, and when I get an opportunity to react, it gets kicked to someone else. ...

Read more

Free vendor scorecard

Evaluate LiveAgent objectively with the help desk software scorecard

A weighted help desk software vendor scorecard to score LiveAgent against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].