LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

LiveAgent is good

What do you like best? That I can prescreen what the customer is making and be set up to answer their request before they complete the way toward making it in. What do you dislike? I couldn't care less for the way in which that we really have it setup, anyway I don't accept that is an issue with the item. Recommendations to others considering the product Live Agent is a unimaginable strategy to talk with your customers without driving them to get the phone and get. A lot of our ...

One of the Best Available Chat tool

What do you like best? User Interface, Quick response, Performance, Cost, Ease of Use What do you dislike? Till now I did not find anything to dislike the product. It's just amazing tool Recommendations to others considering the product If you wnat to have an user - friendly and great performance, just go for it. What business problems are you solving with the product? What benefits have you realized? Chat window with the customers in our site portal

The best option to improve customer service.

What do you like best? It provides the functionality we need to manage customer service. The visual interface of LiveAgent is basic and easy to use, its environment is intuitive and easy to use. One of the features that I like most about this software is the ease of managing customer requests. There are no obstacles to communication, it does not matter if the queries come from different channels -chats, emails, social networks or phone calls-, its system helps us process tickets ...

Live agent is a great piece of software

What do you like best? Ability to contact customers quickly and efficiently over the web What do you dislike? Intermittent lag but seems to be rare to happen Recommendations to others considering the product Try it out you won't be disappointed with this excellent piece of software What business problems are you solving with the product? What benefits have you realized? Instant customer support and availability which the customers appreciate

Best chat experience for customers and staff

What do you like best? We switched to another chat provider in an attempt to save a little bit of money and immediately regretted it. LiveAgent has the best combination of tools and usability and affordability. Highly recommend. What do you dislike? I wish it offered an integrated SMS feature to handle customers via phone chat. What business problems are you solving with the product? What benefits have you realized? We sell high end furniture so customers often have questions prior to ...

Prioritizes assertive communication with customers

What do you like best? LiveAgent is an integrated solution that meets our expectations. It has a wide variety of features that simplifies communication with customers. Its strength is the ticket system, I think it is the best that this app provides. The messages of each client are stored in a single ticket, which unifies the data of each case in a single thread and this facilitates the solution of problems. It is possible to configure predetermined answers for certain cases, which saves ...

LiveAgent

What do you like best? The ability to prioritize with ease. Able to answer questions on social platforms. What do you dislike? So far I haven't had any problems - nothing to dislike. Recommendations to others considering the product I would recommend this - easy to use and great customer support. What business problems are you solving with the product? What benefits have you realized? Live chat. Able to track the issues and review the messages.

Great way for your customer to reach you

What do you like best? Quick and easy to implement. Adaptable to any interface or backend. What do you dislike? There could be more personalization features but other than that the program is solid. What business problems are you solving with the product? What benefits have you realized? Customers can more easily contact us.

Its really simple to use it!

What do you like best? I like the successful manner by which it encourages me give a hand to clients, keeps them extremely glad and this is extremely imperative, keeping a jealous visit we can see all the more rapidly f that is the thing that they need and that we can serve you, correspondence is critical dependably What do you dislike? The main thing that could annoy me is her assistance work area part, I could state that is the thing that we utilize less, however it's for herself, ...

LiveAgent helps my business a lot!

What do you like best? What I like the most is live visit and it's everything simple and quick. I have everything controlled gratitude to LiveAgent. I grew a ton my business and my site page. What do you dislike? The cost is high, they could enhance it. In the wake of all that I like, there is nothing that I don't care for. Recommendations to others considering the product In the event that you are thinking about utilizing LiveAgent don't delay since it is great. It tackles numerous ...