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9.8

Spot Score

LiveAgent - Help Desk Software

LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Connect with your customers on all channels.

4.7

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Starts from $15 / User / Month, also offers free forever plan

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LiveAgent Reviews & Ratings

4.7

Excellent

Based on 1542 ratings & 870 reviews

Rating Distribution

Excellent

(682)

Very Good

(173)

Good

(13)

Poor

(1)

Terible

(1)

Spotsaas Editor’s POV

LiveAgent offers a versatile support solution with its multi-channel capabilities, making it suitable for businesses of all sizes. Its integration with various tools enhances its functionality, but new users might find the interface complex initially.Read more

LiveAgent pros and cons

  • Comprehensive multi-channel support

  • Mobile-enabled for on-the-go access

  • Integrates with popular tools

  • User-friendly interface

  • Can be overwhelming for new users

  • Pricing may be high for small teams

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Showing 571-580 out of 870

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Anonymous

02/26/19

5 out of 5

Easy to use with extraordinary outcomes.

What do you like best? It's simply so natural to utilize and oversee, I could modify the visit show with my own content, picture, shading all with very little work by any stretch of the imagination. What do you dislike? There's very little I detest, I might want to see an inbuilt spell checker into the live talk. It doesn't appear to be there. What business problems are you solving with the product? What benefits have you realized? Productive methods for discussion. We find that the ...

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Anonymous

02/26/19

5 out of 5

My Experience with LiveAgent

What do you like best? What I enjoyed best about Live Agent so far are the highlights, convenience, and extremely simple set up procedure What do you dislike? I truly haven't utilized it sufficiently long to have any aversions. What business problems are you solving with the product? What benefits have you realized? I currently have a robotized framework that causes me with help with my clients, which I didn't have previously.

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Anonymous

02/25/19

5 out of 5

Extraordinary help and great reconciliation

What do you like best? It has capacities, for example, the all inclusive inbox and mechanized ticket conveyance. Likewise, I like to probably contrast the execution of my partners and mine. What do you dislike? The assistance records online are hard to discover for a given point and the guidelines are not as clear as they could be. Recommendations to others considering the product LiveAgent is a great method to sort out yourself inside an association. What business problems are you ...

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Anonymous

02/25/19

4.5 out of 5

The only help desk/support/sales software what do we need

What do you like best? The tools help you provide support everywhere including a live chat on your website, video chat, email, Twitter, Facebook and even via phone. You can create unlimited widgets for your website for people to contact your business. What do you dislike? The live chat mobile apps need work. It's functional but push notifications seem to rarely come through. If you need a very simple solution it may not be the best option for yours. Recommendations to others considering ...

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Anonymous

02/25/19

5 out of 5

A standout amongst the best stage to utilize !

What do you like best? LiveAgent is an important overhaul over overseeing customers through email. It keeps reactions from clients together and gives exceptional instruments to sharing help responsibilities with different specialists. What do you dislike? There are minor remarks on the accommodation of the interface, in any case they are immaterial, so I won't decide them. Recommendations to others considering the product LiveAgent is offered at a reasonable cost and futile out of pocket ...

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Anonymous

02/25/19

5 out of 5

Live Agent Chat

What do you like best? The capacity to perceive what clients are composing to plan answer early before they click send gives snappy, productive answers, while additionally performing various tasks. Each talk transcript is spared when a case is made to allude back to customer correspondence. What do you dislike? Combination with frameworks, for example, Salesforce is helpful however on the off chance that and when Salesforce goes down, Live Chat ends up inaccessible. What business problems ...

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Anonymous

02/25/19

5 out of 5

At last, I can deal with all help in one simple spot.

What do you like best? I'm happy to the point that something like LiveAgent exists, I can deal with all my help request in one spot. It was somewhat of a wreck previously. What do you dislike? The main thing I despise is the measure of time it takes to get moving. Recommendations to others considering the product On the off chance that you need an across the board spot to deal with your help, look no further. What business problems are you solving with the product? What benefits have ...

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Anonymous

02/25/19

5 out of 5

Phenomenal experience as of recently

What do you like best? This is an astoundingly characteristic customer reinforce interface. While there are many moving parts, it is definitely not hard to acknowledge what you need to know quickly to use fundamental limits, and work starting there. What do you dislike? It's to some degree chafing when talks stay open after the customer doesn't visit. Recommendations to others considering the product Suggest it for the individuals who needs great experience and interface What business ...

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Anonymous

02/25/19

5 out of 5

LiveAgent friendly application

What do you like best? Having the ability to see what is being made in order to predict a response for a snappier response. What do you dislike? The not enduring talks decision was misdirecting to me and I speculated that would disengage me from my visit until my boss taught me that it wouldn't cut me off What business problems are you solving with the product? What benefits have you realized? LiveAgent is helping us respond to customers quickly. The ability to interface with Autopilot ...

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Anonymous

02/25/19

5 out of 5

This is an incredible, very much coded item.

What do you like best? I enjoyed that I inspired quick reactions to help addresses when I initially begun utilizing it. What do you dislike? I'd like to see some tooltips in the administrator. Recommendations to others considering the product I generally take a gander at how an item is bolstered. Over the long haul that will be significantly more essential than highlights. What business problems are you solving with the product? What benefits have you realized? Making it simpler for end ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].