LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Helpful

What do you like best? I like the fact that I have coverage 24/7. I don’t have to be in the office to gain new and more clients. What do you dislike? Nothing. They capture all of the clients information and it allows me to screen who to call back and when. Recommendations to others considering the product: I recommend this to everyone who needs accurate and efficient information to help with your business. What problems are you solving with the product? What benefits have you ...

This is a great program to use

What do you like best? I like the useabikity of the service, it gives us valuable information. What do you dislike? This hasn’t given us any problems thus far. What problems are you solving with the product? What benefits have you realized? We are finding out what our weak spots are and how to fix them.

Request Tracking...Made So Much Easier!!

What do you like best? Live Agent configuration can be done in few easy steps, and hence a hassle-free start. The email conversions to tickets is very attractive feature and makes the tracking quite easy. Other interesting and helpful features are its SLAs, Rules, customizable filters and departmental categorizations which is really useful in organized lookout. LiveAgent also has very cost effective plans, and we being a Non-Profit organization were certainly in need of one such so it ...

LIVE agent is fast & effective

What do you like best? I love how with live agent customers request are based on priority sometimes customers with priority questions will be helped out first . Helping us eliminate those we don’t need What do you dislike? Refreshing looses communication with the customer /agent. Recommendations to others considering the product: If your considering Customer service via “text” always go with live chats other than those free media’s its effective, cheap, and creates faster solutions ...

Fantastic and Professional

What do you like best? Live agent is an extremely professional system for both agent and customer, It is appealing on the eye and has various functions, styles and options to allow you to tailor to your business needs. The ticketing system is very useful for the collection of data and gathering offline messages and leads. What do you dislike? I am not too keen on the pause function I would prefer an away feature which can be used for comfort breaks, lunch etc and would provide the ...

Short and swert

What do you like best? I have not had much review with the product that is listed with that being said this product provides a different experience than of Dropbox paper What do you dislike? I dislike that live agent is not a Versatel than other products that provide a better experience for the user. What business problems are you solving with the product? What benefits have you realized? It has my work a little more challenging to be able to understand what is going on.

Very happy so far

What do you like best? Live agent is intuitive and efficient to use. Its easy to see all the customer information and very useful when busy to be able to see what the customer is typing as they type which gives the agent that few extra seconds to look up product information and just makes the whole chat quicker and more efficient. Another great feature is the offline customer capture which reassures customers someone will get back to them and tells them when. The branding is great too - ...

The setting was easy and the automation options help a lot.

What do you like best? I tried using different applications for Customer Service and the setup was extremely complicated (and irrational sometimes and it was so difficult I never got to the part that I needed, answer tickets. With LiveAgent the setting was easy, the price is really low and it helps a lot to keep track of the cases for my company. What do you dislike? When setting up the tags, there's no option to create like a sub-tag, just individual not related tags, so when I try to ...

Live Agent review

What do you like best? I like the ticketing system. It keeps everything documented. What do you dislike? Writing a new email using this platform. Recommendations to others considering the product Great experience, if you are having issue with your email support, then Live Agent can help you. What business problems are you solving with the product? What benefits have you realized? We are trying to make everything documented and wants all console to be organized, the platform provided ...

Awesome experience and great tool to connect with the users

What do you like best? Live agent has great features and user-Interface. it helps to connect with our company websites users. it has features like Pc to Pc call, Internal calls, Outbound calls, Etc. It Also supports live chat. What do you dislike? It requires high-speed Internet connectivity. Use this app for outbound calls. No Issues as such using this software. Recommendations to others considering the product Highly Recommended What business problems are you solving with the product? ...