LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Best Customer Support-Recommended

What do you like best? This is awesome application and its very easy to install and configure. The best part is that the customize option. We can customize it as per our requirement. Easy to understand and all is self- descriptive. This application is easy for the customers to get the resolution very fast rather then sending out an e-mail and wait for couple of days. Desktops sharing is very much useful in resolving the issues faced by customers in a timely manner. Application support is ...

Help when you need it

What do you like best? Quick and easy to use - and reminders in other web borwser tabs What do you dislike? Not great with Oprea broswer, though perfect for ms edge and chrome What problems are you solving with the product? What benefits have you realized? Software installs

So far, so good

What do you like best? With our use so far I like being able to have both email responses and our website's live chat on one platform. Simplifies the number of windows I need to keep open and how many different pages I have to regularly check. What do you dislike? I have not dived too deep so there may be some elements I have yet to discover within LiveAgent. I've mainly only used it for Live Chat and answering customer emails. We would need to do higher volumes of work for me to really ...

LiveAgent Reviews.

What do you like best? LiveAgent is natural and effective to utilize. The blend of tickets, visits, learning base, and internet based life communications all being joined into one stage for our client bolster group makes it simple for us to react rapidly and effectively to our clients. Another extraordinary component is the disconnected client catch which consoles clients somebody will hit them up and reveals to them when. The up-time is significantly reliable and something our gathering ...

Excellent tool to properly manage you and clients

What do you like best? What I love most about this live chat tool and you can also manage your clients and contacts which are tactical here has a variety of integrations such as email, phone, website, social networks, is highly configurable is a wonder. What do you dislike? The cost can be somewhat high depending on what type of company you have if your company is small can be a little difficult but if the large company can easily tie you to the prices since the benefits are extremely ...

LiveAgent review

What do you like best? Provides real time assistance particularly when on a site trying to navigate products and have questions. What do you dislike? Nothing...it is quick and easy to use from a user perspective. Recommendations to others considering the product: Definitely a great product from a user perspective What problems are you solving with the product? What benefits have you realized? Ease of obtaining necessary products and ordering.

Awesome

What do you like best? That my tech on the other end can see what’s on my screen What do you dislike? Nothing. It’s very helpful ! I wouldn’t change a thing about it What problems are you solving with the product? What benefits have you realized? Tech Support

Efficient tool at a great cost.

What do you like best? The ease of deploying and managing and integration with social media. What do you dislike? Sometimes finding the same open ticket can be kind of confusing. What problems are you solving with the product? What benefits have you realized? Sometimes finding the same open ticket can be kind of confusing.

LiveAgent: The best online chat platform for businesses

What do you like best? Being an information technology manager I have been using this platform for a while now. From my experience, I can assure you that LiveAgent does have simple and easy to understand interface and more so flexible mechanisms. In addition to that, this software contains most of the essential customer support mobile apps. These include a ticket system for users, help desk and a rich knowledge base for operators. What do you dislike? From my experience, on LiveAgent ...

Great support

What do you like best? I found their support to be extremely supportive and helpful when we were first getting started and going forward as well. What do you dislike? We have no dislikes at this point as the solution works as we expected it to. Recommendations to others considering the product: Don't think about going for it if you're on the fence, money well spent and time saved. What problems are you solving with the product? What benefits have you realized? LiveAgent has helped to ...