LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Simple but great email tickets

What do you like best? Simplicity and clear dashboard. It helps keeping track of everything and automation is awesome. What do you dislike? Attachments only work for us if you drag and drop. What business problems are you solving with the product? What benefits have you realized? No email goes unchecked or unanswered. It helps us solve tech issues promptly and assign and transfer issues between team members.

Efficient Responses

What do you like best? I enjoy the ability to respond promptly to inquiries from both guests and employees. What do you dislike? The user face is a bit dated. A more smooth software that provides easier navigation would be nice. What business problems are you solving with the product? What benefits have you realized? Guest complaints, modifications, assistance with software support.

Quality support for your customers

What do you like best? It is very convenient for customers to use LiveAgent, since it allows them to communicate with one of our workers immediately and communication is much more fluid than through other means such as email. It can be divided by departments. This division in different areas allows users to select which support they want to contact and at the same time the different teams of our company know at all times what kind of doubts they are going to solve and which products or ...

Facilitates the management of customer service!

What do you like best? It is an application very easy to use, also its configuration is very simple so the learning curve is null and is 100% customizable, you provide a housing under the nomenclature "name of the company.ladesk.com", additionally you can configure it according to your requirement, on the other hand the integration of the electronic mail is a great attraction since it helps me to systematize better the information and to centralize it all in a same place, in another sense ...

Quick and Simple

What do you like best? A wonderful tool to communicate with everyone necessary! It is a multi-channel help desk to answer any questions. What do you dislike? I do not dislike anything right now! Some software updates can help prevent bugs and crashing. Recommendations to others considering the product Go through the instructions and set up thoroughly to make your experience better! The online status is a great use! If you like your privacy there is an option to be hidden to ensure no one ...

speedy communications with customers

What do you like best? enjoy the ease of use. makes it extremely simple to do all communicating on social media through one interface. appreciate the ability to customize quick responses and signatures...further personalizing customer experiences. What do you dislike? I wish it resolved messages quicker through FB messenger. we seem to get dinged for slow response time on occasion. also wish there was an easier way to mark something as seen or read...such as simply when you read it. also ...

Great Live Chat ++ Software

What do you like best? I really appreciate how robust the feature set is. You can have a live chat on your website, a ticketing system, email support, and even social media support all in one place. I love the ability to have multiple team members gain access to the system and assign different tasks that need to be done for support. The fact that we don't have to go look in multiple different places to do support is a major bonus. Plus, being able to organize each ticket with labels and ...

Experience

What do you like best? Works fast and stable program that works in the background What do you dislike? I do not have any issues with the program so far What business problems are you solving with the product? What benefits have you realized? Faster support

Great tool!

What do you like best? I think this is a great tool and spreads a great goal of providing the best customer service. I certainly believe that it is very useful and easy to use. What do you dislike? There is nothing that I particularly dislike about this product. I think overall it is intuitive and understandable. Recommendations to others considering the product I definitely recommend this to others who are in an environment where they need to deal with customers everyday. Very ...

A comprehensive and easy-to-use live customer support platform

What do you like best? I like that LiveAgent gives our prospects the ability to connect right away with a live company representative to answer their questions directly. The software itself has a simple and intuitive interface that's easy to figure out and use within a day. We can gain insight into a wide range of data from customers and have access to service resources that we can search for and pull up right away in the platform. What do you dislike? There isn't much to dislike that I ...