LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Magnificent administration from LiveAgent !!

What do you like best? It's easy to understand and deals specialists are useful. What do you dislike? You need to get a website specialist for custom css. Recommendations to others considering the product: It is an incredible apparatus to use for your business. What problems are you solving with the product? What benefits have you realized? Correspondence with learning base.

Great app

What do you like best? I like how easy it is to navigate and how helpful it is. What do you dislike? I don't have any dislikes so far. As I continue to use it I will add further details. What problems are you solving with the product? What benefits have you realized? Issues I may have with future clients and current ones. Usually technical support issues. Also help with live chat.

Best Service

What do you like best? Live agent is very much useful for us. This gives a best customer service across the world. The configuration is very easy and its packed with customizable option. This is very cost effective .Customer information is very easy to get and also taking remote of customer and resolve the issues in a timely manner. What do you dislike? The dashboard seems to be more clumsy. and mobile version ui is not so good. The options available in mobile versions are limited. ...

Great system - very intuitive

What do you like best? The dashboard is terrific and gives a quick overview What do you dislike? That your alias can not be used in emails - only chats. What problems are you solving with the product? What benefits have you realized? LiveAgent allows me to offer premium customer support. I appreciate the flexibility in the pricing - you can deselect knowledgebase and other features and add when needed.

Down to earth system

What do you like best? Easy to use, down to earth, it does what you'd expect it to do, in an easy way. What do you dislike? The widgets/banners are somewhat much, quite disturbing even at some times. Ticket overview (monthly more choices (i.e ticket subject is not a choice Recommendations to others considering the product: Make an appointment with the support agent to kickstart your project. What problems are you solving with the product? What benefits have you realized? Keeping track ...

A great tool for our team.

What do you like best? A great tool that gives us a good amount of computer solutions for the same application, this tool has all the features that we need in our help desk, to solve different internal and external problems of our company. One of the features that I like most about this application is the easy integration with other online communication systems, as are the different social networks, which allows us to get a little closer to our clients through different platforms, and ...

Easy to use, and visually appealing!

What do you like best? The program is quite easy to use and very visually appealing. What do you dislike? I wish there were more available features, like uploading photos for additional support. What problems are you solving with the product? What benefits have you realized? Liveagent makes it easy to communicate effectively with others.

LiveAgent is good.

What do you like best? LiveAgent is very descriptive. There is a lot of information visible and can appeal to certain workers. What do you dislike? There seems to many tabs to access, I would prefer a simpler layout. Recommendations to others considering the product: Will most likely have everything you need. What problems are you solving with the product? What benefits have you realized? Typical customer service problems I can solve with LiveAgent.

Simple yet effective

What do you like best? I like how simple it is to keep track of every customer interaction and email. What do you dislike? Reports are not that intuitive and could be better. Recommendations to others considering the product: Automations are simple, effective and very flexible. What problems are you solving with the product? What benefits have you realized? Making sure every email gets answered and automating replies and followups.

Tops in the Live Chat area.

What do you like best? LiveAgent has a great and vast area of options to help a company work with customers and potential customers. This helps you keep the flow with customers very open and with great replying. What do you dislike? So far there is NOTHING that I dislike. I'm a huge fan of the LiveAgent system and improvements they make. Recommendations to others considering the product: Keep working to improve your relationships with your customers. What problems are you solving with ...