LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Follow the customer cases easily and distribute in the team

What do you like best? We have been using LiveAgent for 2 years now. From setup to interface, it is easy to use. The helpdesk side has a lot of features that it is not available or far too expensive at competitiors. Very good tool for a team of people who have high concentrate of encouragement of supporting its customers, solving their problems and following up cases. We have been totally happy from using LiveAgent. What do you dislike? I know this is not directly about LiveAgent but ...

A poweful platform that is revolutionising our customer service

What do you like best? Auto tagging enables us to pin point what our customers are getting in touch about which enables us to create relevant auto responder emails and a better help centre. What do you dislike? The reporting isn't as easy as other platforms I have used. What problems are you solving with the product? What benefits have you realized? We are able to decrease the amount of emails we send with auto responder emails and the help centre, we are also able to tell our clients ...

Dependable when needed, great!

What do you like best? Easy to navigate, simple software interface. It works in good time and it's linked to other social media platforms which makes it easier for business delivery users. What do you dislike? Just a couple of times, there was a slight delay getting across to an online agent. A slight glitch in your network can interfere with communication. Recommendations to others considering the product: Give it a try, you might not regret it! Go on What problems are you solving ...

LiveAgent, where the customer is the most important

What do you like best? LiveAgent It is an application for customer service with easy to use and simple interface, with flexible test system and low automation an incorporated analytical model. Presents high quality in the images What do you dislike? It is unaffordable in terms of prices and has an error in the text editor that uses the same shortcuts as the application. What problems are you solving with the product? What benefits have you realized? Thanks to this application it is ...

Typically works when I need it to

What do you like best? Live agent is fairly reliable and gives the customer a top notch experience. What do you dislike? I hate when it crashes in the middle of helping or communicating with someone. What problems are you solving with the product? What benefits have you realized? I never realized how much it can be utilized for so many different tasks. The customer experience is truly enhanced with this product.

Liveagent, großartige Support-Plattform

What do you like best? LiveAgent ist ein total komplettes Gerät, obwohl ich in meiner Veröffentlichung am einfachsten HelpDesk und LiveChat verwendet habe, die der wichtigste Bestandteil des Dienstprogramms sind. Mit LiveAgent Chat konnte ich unzähligen Kunden dabei helfen, Zweifel an unseren Gemälden auszuräumen. Das Befriedigende für mich ist Knowledgebase, da es verhindert, dass das Gerät durch die Entwicklung unnötiger Arbeit gesättigt wird, indem positive Probleme behoben werden, die ...

Liveagent Experience!

What do you like best? This instrument is most likely the least demanding to utilize I've seen or utilized, it's even lovely to take a gander at and our specialists become acclimated to it quickly, being in a muddled business it's a help to have some basic and client centered devices. What do you dislike? Here and there the help isn't as quick as we wish, it's sufficient tho. Being an answer from a similar accomplice as the remote helper, I trust in more communication between the VA and ...

Good

What do you like best? Helpful agent, easy access to agents. What do you dislike? Every thing is good, in my opinion What problems are you solving with the product? What benefits have you realized? Order inquiry

Talk to your users through this great help desk

What do you like best? One of the best things about this software is that you can divide the information, the departements and the tickets. Everything is well structured within the system and you can also use the labels to better divide the information and to quickly access any data you need to review. The Call center is well implemented within the system and you can communicate quickly with customers through the use of this system. Through this medium, things can be talked about more ...

Best Customer Self-service Tool

What do you like best? LiveAgent is a multi purpose tool and very helpful. I like that it's easy to implement and navigate. It offers lots of features that makes customer self-service easy. It help deal with customer issues and this makes our business better and better everyday. What do you dislike? I have had no issues that are worth highlighting. Recommendations to others considering the product: LiveAgent will save your business lots of money and make dealing with customers concerns ...