LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

I recommend LiveAgent because it enables exceptional customer support

PROS & CONS What are the best aspects of this product? LiveAgent is a very customizable solution that is both easy to install and use. Since it is intuitive, it does not take long for our customers to adopt it so they no longer have to go through the email route and wait a long time for responses. The solution's desktop sharing has also been helpful because it has allowed us to see exactly the problems our customers are experiencing for us to better support them. What aspects are ...

LiveAgent is a first-rate live chat solution

PROS & CONS What are the best aspects of this product? LiveAgent has been my partner in resolving user issues for a long time now. That is because it has a simple yet flexible interface that allows me to work smoothly. Additionally, it has a host of tools that includes a ticketing system, a help deks, and a knowledge base, that let me address problems efficiently. What aspects are problematic or could work better? I have been using LiveAgent for a while now and yet I have not ...

We’re glad we had LiveAgent in our company

PROS & CONS What are the best aspects of this product? We’ve been using LiveAgent for years, and it is a great addition to our business tools. As a team of professional that focuses on supporting customers and solves their issues, this software brings multiple benefits to make our process efficient and effective. It is easy to use, and it comes with so many features that other software don’t have. What aspects are problematic or could work better? I don’t like that I need to buy and ...

Live agent is a great help desk tool

What do you like best? Speedy conversations with buyers to aid inspire product sales. Simple to work with staff members and clients. No steep mastering curve so available to any volume of technological information. Quickly built-in into any eCommerce website, which can be great for us as we have been at this time migrating our website. What do you dislike? Purchaser destinations could do with staying a bit more precise and notifications of chats need to have for being much more seen ...

Live agent is a great help desk tool

What do you like best? Speedy conversations with buyers to aid inspire product sales. Simple to work with staff members and clients. No steep mastering curve so available to any volume of technological information. Quickly built-in into any eCommerce website, which can be great for us as we have been at this time migrating our website. What do you dislike? Purchaser destinations could do with staying a bit more precise and notifications of chats need to have for being much more seen ...

One of the greatest Resource I've acquire for my online Journey

What do you like best? The most beneficial matter about LiveAgent is, I no more require to examine my e-mail logging into Gmail and Yahoo Mail. Being a digital marketer, I individual a lot of e-mail accounts and that I skipped numerous promotions up to now in my vocation because I had been way too lazy to login to my Email account to examine my business enterprise mails. LiveAgent nailed it with Unrestricted Email account function. I just included my Electronic mail account in LA and it ...

I highly recommend LiveAgent

PROS & CONS What are the best aspects of this product? In my experience, LiveAgent software is one of the most comprehensive help desk solution in the market today. I like that we can easily manage the support online. We used other solution before this one and it didn’t really meet all our needs, then our IT department find that LiveAgent is best tool with great options provided. It is easy to use, affordable and it provides wide spectrum of channels. What aspects are problematic or ...

Great Live Chat Software

What do you like best? It is a good solution to chat, call and even video chat with your customers. It has a built in CRM and can be setup to look like it is a part of your website. What do you dislike? It has a little bit of a learning curve, but their docs and support are good. Show More Recommendations to others considering the product: Give it a try, you'll be happy you did What problems are you solving with the product? What benefits have you realized? Helps my ...

Great tool for help desk and customer service!

What do you like best? LiveAgent is a complete solutions for help desk and customer service departments, offering a wide variety of tools: a 2 agents realtime chat, a ticketing system, a support portal, and much more! Also, it's possible to customize the software, setting up it with your logo and brand colors. The initial setup it's very simple and you can start using LiveAgent in minutes. What do you dislike? I can't find any negative point with LiveAgent Show More What problems ...

Easy to set up and helps in automating customer support

PROS & CONS What are the best aspects of this product? Unlike most of the customer service platform I’ve tried, setting up LiveAgent is a breeze. No complicated procedures to deal with. Aside from the ease of setting up, I also like the platform’s ability to keep track of the cases for my business. All of that and more for just a low price. Incredible! What aspects are problematic or could work better? There’s no way to create a sub-tag which makes it harder to create reports based on ...