LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

LiveAgent is the best among live chat solutions

PROS & CONS What are the best aspects of this product? LiveAgent has a wide array of configuration settings that enables our company to assist both potential and existing customers. Because of this, our communication lines with our audiences are open and lively. What aspects are problematic or could work better? I am an avid user of LiveAgent and there is nothing that I do not like about this system. What specific problems in your company were solved by this product? LiveAgent has ...

Okay Tool Just Not For Our Business Needs

What do you like best? Live Agent was nice because we were able to chat with users and follow up with via email using the same tool. I really enjoyed the ability to set custom chat loads for particular agents. We mostly used this while training so our new agents were not overwhelmed. It also made our job easier being able to see what the user was typing before they sent their message. This allowed us to be ready with a response to deliver fast service. What do you dislike? Live Agent ...

LiveAgent speeds up our business process

PROS & CONS What are the best aspects of this product? I like that LiveAgent helps us connect with customers in an instant, which is a big advantage to improve our sales. The platform can be integrated with online stores as well. It is also easy-to-use for both our employees and customers, making it a perfect tool for everyone, even to users without prior IT knowledge. What aspects are problematic or could work better? I don’t like that chat notifications are a bit obscure. Also, the ...

A stable and reliable solution for managing client communications

PROS & CONS What are the best aspects of this product? LiveAgent has been critical in our management of our clients and contacts. It also helps us greatly that it can integrate with our email service, phone system, website, and social media pages. Moreover, we can personalize it to suit our purposes, which has enabled us to work the way we want. What aspects are problematic or could work better? LiveAgent can be a bit costly depending on your organization size. However, the benefits ...

A must-have tool for our company

PROS & CONS What are the best aspects of this product? LiveAgent provides our help desk department the necessary tool to address and resolve problems in and out of the company. I like that I can integrate it with other messaging tools, which makes communication with customers a lot easier and faster. Using the platform, I could tell that it has an intuitive panel, which gives us access to multiple tools allowed by the software and takes benefits of this capability in a better way. What ...

Great feature rich platform and support

Amazing tool

What do you like best? Easy to use and set up. Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders. What do you dislike? Statistics are good but there's something to improve. For example export statistics including charts and different formats such as pdf, xls. Also there is possibility to check only positive and negative feedback, not middle one. Recommendations to others considering the product: Very easy to setup/implement ...

LiveAgent takes support service to a new level.

What do you like best? A very interesting feature of LiveAgent is Response Time Analytic, this feature helps measure the speed of response from our support and technical support staff to customer solicitation, it gives us a detailed overview showing response time on average. each member of the support team, something that helps us set goals and maintain the excellence of support work at a high and agile level. What do you dislike? I did not find any technical flaws present in LiveAgent ...

Feature-rich, excellent system

PROS & CONS What are the best aspects of this product? LiveAgent is a beautifully designed software packed with incredible functionalities. I love the ticketing tool which is really helpful for collecting vital information and gathering offline leads and messages. On top of that, we are able to customize the platform to meet our organization’s need. What aspects are problematic or could work better? Some functions like setting opening times are quite complex. I also don’t really like ...

A MUST HAVE

What do you like best? LiveAgent is robust, easy to use software that packs a ton of features for a very reasonable price. LiveAgent has allowed me to organize my agency and allow a better customer experience for my clients. What do you dislike? Nothing so far. There's a little bit of a learning curve, but that's with any software. Recommendations to others considering the product: I would recommend at the very least giving it a shot using their free trial. Customer service is ...