LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great Live chat and ticketing software

What do you like best? Setting up and customizing the display of chat button and chat window. The software is very easy to use both for agents and admins. What do you dislike? Routing of chat and tickets in large team is sometime difficult to manage. Overall there is nothing that I really dislike Show More Recommendations to others considering the product: Excellent Livechat tools What problems are you solving with the product? What benefits have you realized? Live chat ...

Quicker support leads to success

PROS & CONS What are the best aspects of this product? There is no need to include third-party applications and services to have the tasks done. It is thus, an all in one solution. Multi-channels can be utilized to deliver support like twitter, phone, email, online chat, support center, Facebook etc. All of this is a good variety as compared to the competitors that too, within such range of price. What aspects are problematic or could work better? The only feature that I failed to find ...

Effective tool for managing customer service

PROS & CONS What are the best aspects of this product? LiveAgent is a very user-friendly tool with a simple configuration. Our team was able to learn how to use the system easily. It is also completely customizable so we are able to tailor it to our business requirements. I also love the electronic mail feature which is helpful in keeping information organized as well as the numerous ways to communicate with clients. Overall, it has become an important tool for providing efficient and ...

Everyday like it more and more

What do you like best? Perfect in serving your customers - easy to reply, follow up, archive and reopen tickets. What do you dislike? It does not seem it has anything to dislike or at least I can't find any missing features. Show More What problems are you solving with the product? What benefits have you realized? Supporting our customers is our No.1 priority and LiveAgent fully helps us.

LiveAgent is simply the best and most affordable Helpdesk & Live chat software out there

What do you like best? LiveAgent is simply the best and most affordable Helpdesk & Live chat software out there What do you dislike? The design is slightly outdated and it was a bit complicated to find everything during setup. Show More What problems are you solving with the product? What benefits have you realized? Rock solid and easy to use software. Very customer friendly also

LiveAgent helps us connect with customers better

PROS & CONS What are the best aspects of this product? I like that data, tickets, and departments can be divided with LiveAgent. All of them are organized and can be labeled for better access and identification. The call center system is instigated well in the app ad this functionality helps us connect with customers in an instant, allowing us to discuss solutions for their concerns and possibly, establish a better and expanded customer base. What aspects are problematic or could work ...

Affordable but useful tool

PROS & CONS What are the best aspects of this product? As a privately-held company, we are thankful for having this solution. LiveAgent is useful and helps our onboarding process easy. It also helps us set up live operator workstation, and the customer support is amazing for assisting us with all our needs. Connecting my web-based messages and records in social networks and setting up a support network that is integrated on my site is easy. All these capabilities help my clients! What ...

Great So Far

What do you like best? Easy to use software and great interface. What do you dislike? Wish the extra agents price was cheaper. Show More What problems are you solving with the product? What benefits have you realized? We recently got it and running for a test run. So far it's been great.

Amazing integrated full set of communication tools for business

What do you like best? Since we implemented live agent for email and VoIP phone line customer support we have noticed far better lead generation and customer retention What do you dislike? The chat widget could look far more modern in terms of styling Show More What problems are you solving with the product? What benefits have you realized? Email ticketing VoIP calling IVR Facebook comment management

Amazing and Easy To Use Customer Support Software

What do you like best? LiveAgent is really easy to use and offers multiple ways to offer support to customers and website visitors. Customers also get their own login so can view support tickets making the experience easier and less time consuming for us and our customers. What do you dislike? The mobile app needs an update, pales in comparison to the desktop version. The initial setup can be a bit confusing, would have liked more tutorials and walkthroughs. Show More What ...