LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Interaction with the market.

What do you like best? It has helped us optimize the interaction we have with our customers through email, social networks, live chat, among others. It is very complete because it integrates several communication channels on the same platform to be able to establish direct conversations with buyers to boost the sale of products, it integrates perfectly in any website that is aimed at electronic commerce. What do you dislike? I could mention that it should be a little more precise in ...

An excellent (and cheap) multipurpose software

What do you like best? Centralized ticketing management, multiple apps supported, continuous improvement, advanced statistics What do you dislike? LiveAgent is an excellent product, nothing that doesn't satisfy my needs Recommendations to others considering the product: Cheap but very powerful. Need to work a bit on configuration but it's excellent What problems are you solving with the product? What benefits have you realized? I've centralised all my company IM account in ...

Easy to use

What do you like best? This is great platform, I find it very intuitive and easy to navigate. I am just now discovering it but I can tell why they’re known and loved from everyone.I'm a small business owner and live agent helps me handle all my clients in one place. What do you dislike? I'm pretty new to this and its early to tell if there is something i don't like, but so far so good Recommendations to others considering the product: N/A What problems are you solving with the ...

A Happy User

PROS & CONS What are the best aspects of this product? LiveAgent is efficient and intuitive software that offers a plethora of incredible features such as the offline customer capture which lets the customers know when I could get back to them. The ability to view what the clients are typing is also helpful because I am able to know what their concerns or questions are and look for appropriate answers immediately. What aspects are problematic or could work better? I’m often startled of ...

Worth every penny

What do you like best? I like the support that the company offers. I also like the easiness of implementation. What do you dislike? So far there is nothing that I dislike about LiveAgent. What problems are you solving with the product? What benefits have you realized? The LiveAgent is a great addition to any website that wants to get more visitor engagement.

The best for customer angagement and support

What do you like best? Is super easy to config, one of the most completed solutions I ever used for customer communication and support. Actually you can go live the same day. It support multilingual so that wont be a problem. What do you dislike? Not a big issue but they have english and spanish pages, but again that is just in backend, for customers is just one language. Recommendations to others considering the product: Make the effort to confogurations setp by step, it worth ...

It has been great using LiveAgent

What do you like best? I like the fact that LiveAgent allows us - coursentia - to integrate into Wordpress seamlessly is really powerful. I can also use it on multiple pages and more than one website. It has really been great to see that I can easily connect my Twilio number. What do you dislike? Nothing specifically. It works fine and although I have not used it for a long time, I am yet to see anything in particular that I dislike about LiveAgent. Recommendations to others ...

Fantastic and exceeded expectations

What do you like best? It was much easier to setup and configure than expected, but also has fantastic flexibility to configure and customise the nitty gritty details where this is desirable. The UI is modern, slick and works very well straight out of the box. The customer support when I had some setup queries was also very quick, helpful, friendly and efficient. It's rare that SaaS exceeds my expectations but this is one of the exceptions - I've been very pleasantly surprised. What do ...

Works perfect for us

What do you like best? LiveAgent is really easy to configure and the Support is quick and helpful. What do you dislike? The Google Map does not currently work on the chat overview. The API key is missing or this is not valid. What problems are you solving with the product? What benefits have you realized? We use LiveAgent as a central support request tool for our AdMatchly tool. Customers can ask questions directly via Live Chat and this works very well. In addition, we also ...

Loving Live Agent!

What do you like best? The instant support is absolutely awesome. Anytime there is an issue we get an instant reply. It's been a great collaboration tool for our team and makes it super easy to pass tickets to the appropriate person on the team. What do you dislike? I wish there were read-receipts on messages that get sent out to people, but aside from that I can't think of anything I would improve. Recommendations to others considering the product: It's easy to get setup, and ...