LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Excellent piece of software that makes work much easier

What do you like best? Loads of handy features that make it very user-friendly and easy to use. Automatic tagging allows you to prioritise emails at a glance. Auto-responders are great and help us to cut down on incoming enquiries, allowing us more time to focus on more complex queries. What do you dislike? Not much, the only slight improvement I could suggest is automatically stacking emails from the same customer into one thread. Recommendations to others considering the product: ...

Everything you need for a perfect helpdesk

What do you like best? I am very satisfied with this application, powerful and easy to use. The onboarding sequence is very effective and helps you connect all your channels very quickly. All my channels under the same dashboard, this will save me time and money. Now I am ready when my customers look for me. What do you dislike? This application entails all possible channels, but to make calls an external service is needed with additional costs. Recommendations to others considering ...

Great live support software!

PROS & CONS What are the best aspects of this product? Easy to set up - great knowledge base setup and page - great widgets to add to websites What aspects are problematic or could work better? I don't like that I have to visit a web page to 'log in' to be active - would like an app that could run at startup What features/services would you like to see in future versions of this product? see above - an app or widget that will run and log me into being live in the system What specific ...

LiveAgent Review

What do you like best? Easy to communicate and see the details, nice customization feature which makes things easy and flexible, simple to use and setup. What do you dislike? I think the design is quite outdated and is a bit expensive for small businesses. What problems are you solving with the product? What benefits have you realized? Easy live chats and instant messaging feature is best

It's realy easy!

What do you like best? Easy interface and good service when having an issue What do you dislike? It's hard to fins something i dislike about it! Recommendations to others considering the product: It will save you a lot of time What problems are you solving with the product? What benefits have you realized? You don't loose tickets with the re-check function.

Very Userfriendly

What do you like best? The site is very easy to navigate so it makes training new staff easy. What do you dislike? The lack of automatic messages that can be used What problems are you solving with the product? What benefits have you realized? How great is it to interact with our online customers

reliable, well-arranged and good price quality

What do you like best? You have the ability to easily create your own system that works for you. Draw up rules yourself to ensure that your own process runs as optimally as possible. That is why I think Liveagent is excellent. What do you dislike? The reports per employee could be more specific. What problems are you solving with the product? What benefits have you realized? LiveAgent works for me as reminder service so that I can my mails in the future without worrying about ...

Very user-friendly and intuitive help desk software!

What do you like best? Very open structure which enables us to set it up completely the way we want it to be. Facebook chat, phonecalls and chat functions are easy to integrate. Furthermore, the service coming from Liveagent is sublime and to the point. What do you dislike? The fact that Instagram chats are not yet integrated in the software. What problems are you solving with the product? What benefits have you realized? Perfect for following up on hot leads and to the point ...

Very good customer support tool

What do you like best? - Live Chat with customer directly integrated in Wordpress - Easy to setup What do you dislike? No Woocommerce Connection for customer information What problems are you solving with the product? What benefits have you realized? Customer support and Chat

Excellent app with tons of well-built features

What do you like best? I was a LiveChat user, but the cost and clunky interface had me looking or a more budget-friendly ticketing and chat solution. Saw the lifetime deal on AppSumo and never looked back. It's much easier to track support threads in LiveAgent, and for customer support it has a broader array of useful features. I haven't used them all yet, but I will eventually. Very glad to be a customer. What do you dislike? LiveAgent tends to spam my ticket list with offers and ...