LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

LiveAgent Review

What do you like best? It was extremely easy to set it up and, and has excellent built-in features. What do you dislike? At the time of this review, there is nothing that I dislike about the platform, will update the review if this changes. Recommendations to others considering the product: A free 14-day trial is offered to new users interested in testing out this platform before committing. What problems are you solving with the product? What benefits have you realized? ...

A fun tool for customer contact

What do you like best? I liked the agent ranks and different levels that could be achieved by the number of tickets solved, it was a fun way for agents to be competitive What do you dislike? The reporting was inaccurate and we could not get the correct number of calls reported for our department What problems are you solving with the product? What benefits have you realized? Customer contact for online retailer, one platform to manage calls, emails, and live chats were the benefits

Working great

What do you like best? I like the ability to see who is online on my site and then be able to engage with them via chat. What do you dislike? The UI could be easier to navigate. Clearer. What problems are you solving with the product? What benefits have you realized? Provided live support.

Love it! Love it! Love it!

What do you like best? I am a solo entrepreneur start-up with a white label ticketing app. This means that I have to support multiple apps and thousands of users. Liveagent allows me to support across multiple platforms on my mobile. Insane! What do you dislike? I have yet to find a specific feature that I don't like What problems are you solving with the product? What benefits have you realized? I need to be on the road and be able to offer support to thousands of customers at ...

Używamy LiveAgenta od 7 lat :)

What do you like best? Łatwość w konfiguracji - LiveAgent jest naprawdę przyjazny pod tym względem. Wszystkie najpotrzebniejsze funkcje dostępne 'pod ręką'. Osoby, które po raz pierwszy wchodziły do systemu, praktycznie nie wymagały specjalnego szkolenia - co podczas testowania innych systemów nie było takie oczywiste. Na koniec - sprawnie działające Support - nie zawsze znajdują rozwiązanie problemu, ale ich responsywność jest na naprawdę wysokim poziomie. What do you dislike? ...

Great help desk you definitely have to consider!

What do you like best? It's a really good all in one tool to manage all your communication with your customers. So convenient! What do you dislike? The mobile app must be definitely improved. What problems are you solving with the product? What benefits have you realized? Spending less time managing tickets and all our social media communication.

Great value with tons of functions

What do you like best? We were receiving a lot of facebook messages per day because we were selling our software using our facebook page and after studying existing solutions we chose Liveagent. What we liked about liveagent? 1. Messages shortcuts and keyboard shortcuts: this helped us to answer a lot more messages in a short time. 2. Users tags: We were segmenting users who contacted us so we can retarget the ones who contacted us and didn't buy (manually). 3. Chat/Call widget : ...

If you are unsure of what tool to use to help your customers, this is it.

What do you like best? Its feature rich, but not bloated, use what you need until . you need more. What do you dislike? Just the UI sometimes as I am color blindslightly but thats not their fault, Recommendations to others considering the product: Just ask if you need help, theres always an answer if you are stuck. What problems are you solving with the product? What benefits have you realized? Easier triaging of customer or sales requests.

Very powerful helpdesk software and flexible

What do you like best? Live Agent was a breeze to set up and is very feature rich. Such as combining all your support channels into one dashboard, whether its email, phone, twitter, facebook etc., What do you dislike? Whilst the rules feature is excellent, there are no rules pre-set, so ticket notifications, follow up nudges and automation all needs to be set up from the start. It might have been good to have some templates here, or pre-set-but-disabled rules to help get going. ...

Stable SaaS but outdated UI

What do you like best? I like LiveAgent's ability to load multiple email/social media accounts and display it in chronological order. What do you dislike? I don't like the old UI style. It looks like it's from the 90's. Please update it so it's more aesthetic. Recommendations to others considering the product: It's a great solution for small to mid sized businesses. What problems are you solving with the product? What benefits have you realized? Liveagent made it easier ...