LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Looking good so far

What do you like best? - The multi-channel options - Loads of features - Organisation by departments etc What do you dislike? The richness of the feature set means there is some menu hunting if you don't take the time to watch the tutorials (which you probably should) What problems are you solving with the product? What benefits have you realized? When our support traffic increases, I can see it being really useful to keep track of tickets regardless of how they come in.

Great App, Poor User Interface

What do you like best? Live Agent is an amazing app with so many features for such an affordable price! It was easy to set up and very easy to get the rest of my team into it. What do you dislike? It's really not very user friendly and so its not a wonderful UI experience. If it had a better looking design and things were a bit more obvious then I would find it easier to use and to get my team to use. The app automatically uses non-HTML text which is annoying. It also doesn't allow ...

The Best Communications Service On The Market!

What do you like best? My favorite feature Live Agent provides is the option to create and send canned responses. This feature is so convenient and is really helpful on a day to day basis. What do you dislike? There is nothing I dislike, as this service is really good. Recommendations to others considering the product: Live Agent is worth the switch. I believe this is the best communications service available! What problems are you solving with the product? What benefits have ...

Excellent Product - Easy Implementation, Intuitive to Use

What do you like best? It's very visual; items are colour coded with very visible tags, assigned agent names, etc. It's very easy to skim through your list of tickets and see what's going on quickly. The New, Open and Answered statuses work automatically quite well, and the Postpone option is very useful. Also, the automation options - creating rules as to what to do with certain tickets - is a big time saver. Best of all, the basic package is full featured; you don't have to pay more to ...

Best Support System

What do you like best? 1) Ability to create knowledgebase, sorting tickets department wise and integration with n number of third party apps like Mailchimp and endless opportunities with Zapier. 2) LiveAgent support team is always ready to help, once faced issue with Mailchimp integration, the team went out of the way to support the cause. What do you dislike? Lack of Support of Indian Languages esp hindi, rest all is perfect. Recommendations to others considering the product: ...

Very useful for customer care

What do you like best? Easy to navigate, very good at separating customer queries into different categories (especially good when managing different clients/events), also have a very useful autoresponder system What do you dislike? Customer queries oftentimes have been auto-resolved, resulting in no response from the company Recommendations to others considering the product: Use the leaderboard for company morale! What problems are you solving with the product? What benefits ...

Live Agent Review

What do you like best? Live agent makes organising high numbers of emails with multiple people working to reply easier. What do you dislike? I would prefer that if you pressed back of an email it did not continue to alert other responders that you were on that email until you close it in the top bar. What problems are you solving with the product? What benefits have you realized? Live agent tells you if other people are reading and responding to the same email as you to avoid ...

Great Customer Care is Paramount

What do you like best? The follow up from the dev team is so helpful, you can't get lost! They are there to help any way you need! What do you dislike? There is nothing so far that I don't like. The customer support team is excellent! What problems are you solving with the product? What benefits have you realized? Communication with my potential customers is crucial that we speak immediately when they want something. In today's fast paced world, consumers have little to no ...

Great Ticketing System

What do you like best? It easy to keep track of all emails in multiple inboxes. What do you dislike? I dislike that you can change the view of reading emails. I would like to change it to read emails like outlook. What problems are you solving with the product? What benefits have you realized? We used to have syncing issues's and searching issues in outlook - searching for old emails is really fast easy with liveagent.

A poweful platform that is revolutionising our customer service

What do you like best? Auto tagging enables us to pin point what our customers are getting in touch about which enables us to create relevant auto responder emails and a better help centre. What do you dislike? The reporting isn't as easy as other platforms I have used. What problems are you solving with the product? What benefits have you realized? We are able to decrease the amount of emails we send with auto responder emails and the help centre, we are also able to tell our ...