LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

The Best

What do you like best? When I first subscribed to LiveAgent in 2018 I thought it was good. But it wasn't till I started using it that I found it to be perfect - and continues to grow to this day. For example, ever wanted to have customers connect to you via a call centre (in other words, have them automatically queued?). Not only can you do that, but you can do it all within LiveAgent. Astonishing stuff. What do you dislike? If I was forced to find something to dislike, I guess it ...

LiveAgent is provides an excellent ticketing solution

What do you like best? Being able to assign agents to a particular ticket and centralizing all the information on the particular case in one place. What do you dislike? The UI can use a little refresh to make it feel more modern. Recommendations to others considering the product: Definitely use the email to ticket feature. It's been super useful for us considering our customers do not always think to go to the portal page to create a ticket. It's also great for accountability ...

LiveAgent a fantastic organizational tool!

What do you like best? LiveAgent had been a fantastic tool for our small, though fast growing department! The customization is great! We have set up so many automated tags and rules. It has really helped us to organize our communication. As a result of these rules we have increased our productivity in other areas as well as these rules give us reminders so additional steps don't get missed! The interface is also easy to read and interpret. The use of colour coding allows us to easily ...

Live Agent if for you!

What do you like best? I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed coloring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. In dealing with an ever-growing team is important to have a smooth ...

LiveAgent is a great help

PROS & CONS What are the best aspects of this product? The straight-forwardness of the system is great, it makes communication with customers much easier. What aspects are problematic or could work better? There is a folder bit on LiveAgent that appeared and won't go away. What features/services would you like to see in future versions of this product? A good would be section for your own personal notes that no one else would see. Or reminders to finish a task in LiveAgent. What ...

A tool that meets the needs of your customers

What do you like best? It is a very powerful tool even though its interface is quite simple. Thanks to its ability to carry live chats, it responds efficiently and effectively to any questions or problems that the client presents when visiting the website. It has social network integrations frequently visited by customers such as facebook and twitter, which makes it easier for users to respond to their customers in this way more easily. What do you dislike? It is a very useful and ...

LiveAgent is Amazing!

PROS & CONS What are the best aspects of this product? The best aspect of this product is its ease of use and highly customization of what you need to improve support at your company. This has been the best experience to be able to use the customization to help collect stats on how to improve our support! What aspects are problematic or could work better? There are weeks where LiveAgent runs really slow or just straight up crashes and we would have to email them what's going on but ...

Great value, Great Product

PROS & CONS What are the best aspects of this product? - The price you pay for it. - Colour coded tickets. - Statistics about your use. What aspects are problematic or could work better? It sometimes doesn't load for us. Not often but enough that it can get annoying. What features/services would you like to see in future versions of this product? Ability to lump all forwarded messages into one chain. What specific problems in your company were solved by this product? Handling lots ...

Easy to use and extremely useful tool to have

What do you like best? It allows you to handle and keep track of lots of conversations between you and your clients. Never miss a response again with LiveAgent. Also, their customer service is very good. What do you dislike? I would like for ALL my forwarded conversations in one ticket to be linked together if they're going back and forth with the same person. This currently isn't an option. What problems are you solving with the product? What benefits have you realized? ...

Easy to use

What do you like best? This is a very modern and sleek designed app that does what I need on a day to day basis. I like how easy it is to get into the app with no prior experience of such apps and navigation is very clear. It's great and customizable for what you need. What do you dislike? Niche things that could help improve the quality of life. But not necessarily anything that would make this product bad. Recommendations to others considering the product: If you are looking ...