LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Help software on steriods!!

What do you like best? I like best the Ease of use and the deep technology This software helps our support team in so many ways - the chat and help functions rock!! one of the best in class period!! What do you dislike? I wish they would update the UI its a bit dated and not as a modern look and feel like some others But I also respect the " if not broke don't fix" Recommendations to others considering the product: I want to tell anyone considering this tool "It's a no brainer" ...

Helpdesk and Knowledge Base for Mobile Software Developer

What do you like best? Simple, yet highly configurable dashboard UI. Responsove support. No need for extra modules (all we need is built-in). Resanoble price. What do you dislike? The dashboard UI style is kind of boring and behind the modern webdesign trends. Also the suggeted Knowledge Base designs are limited and also kind of ugly (though you can use own styles). Recommendations to others considering the product: Give it a try. What problems are you solving with the ...

LoveAgent is what I call it!

What do you like best? The software is amazing. We are able to provide support by live chat, ticket, email and voice! The software is really easy to use and setup. I highly recommend LoveAgent (aka LiveAgent). What do you dislike? Nothing! I have everything about nothing! Recommendations to others considering the product: None, keep up the good work! What problems are you solving with the product? What benefits have you realized? None

Great help desk software

What do you like best? There is A LOT that you can do with Live Agent: live chat, social media integration, support tickets, voice and video calls. All of the features are backed by a quality support team. What do you dislike? I am still discovering the platform, but I can't say that I dislike anything so far. Recommendations to others considering the product: Great live chat software. What problems are you solving with the product? What benefits have you realized? Live ...

Support tickets easy way to track work flow

What do you like best? This is a best Support Maintaining Tool, which covers knowledge base, support ticketing over email pipeline, support portal, tags and somany features along with Live Chat Software. If you are looking for seamless workflow you must need to have Liveagent. What do you dislike? There is no where i felt like dislike because i am overwelmed with the product. What problems are you solving with the product? What benefits have you realized? Support Ticketing, ...

A perfect cockpit for user/customers relation management

What do you like best? I'm using LiveAgent for almost 6 months... I think it's awesome! I can have facebook/instagram/email and my custom form messages all in one inbox. I'm also using the knowledge base system to store guides and documents about my SaaS! What do you dislike? Graphics is not so cool. But it's just a personal opinion... Recommendations to others considering the product: Best for SaaS, Consulting services and B2B in general! What problems are you solving with ...

Excellent tool to manage the best live chat support

What do you like best? The tool is a great choice to offer an enhanced customer experience via live chat. What do you dislike? No feature to integrate the account created in Magento with Helpdesk. What problems are you solving with the product? What benefits have you realized? Manage live chat with clients.

Perfect For Customer Support Tickets

PROS & CONS What are the best aspects of this product? I bought this software to allow me to support customers online. It has lived up to all my expectations as it also integrates with my email, so bringing everything under one roof. Installing it on my websites is simply a matter of placing some Javascript on the site. Everything else is seamless (ie. it just works). What aspects are problematic or could work better? I haven't come across a single problem with Live Agent - and I've ...

Best onboarding experience ever

What do you like best? When I bought LiveAgent I experienced awesome onboarding. It was a glowing example of how to do it and a great advert for customer service. The software is great too with an easy to use companion app. What do you dislike? Haven't found anything yet that has caused me issues. What problems are you solving with the product? What benefits have you realized? I can attend to customer issue or sales questions while out and about so I never miss them.

Popular for a good reason

What do you like best? Reliable, easy to use, and they keep making it even better... such a popular service for a good reason ;) What do you dislike? Nothing, really great platform that I can recommend. Recommendations to others considering the product: Consider trying yourself ;) What problems are you solving with the product? What benefits have you realized? Easily streamline my support system needs.Easily streamline my support system needs.