LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

LiveAgent is the best support platform I have used.

What do you like best? Live agent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. What do you dislike? Presently there is nothing I dislike about the platform, although my use case is quite basic. What problems are you solving with the product? What benefits have you realized? watertight ...

Best of the best

What do you like best? LiveAgent (Ladesk) is one of the best helpdesk agent/app with a beautiful dashboard including lots of app in it also has many integrations. I highly recommend to use it believe me you won't regret that just give a try. What do you dislike? Whatsapp is the most using app in the world and you have to add integration for that What problems are you solving with the product? What benefits have you realized? I am using it to help my clients

Good combination of features, ease of use and price

What do you like best? LiveAgent is easy to setup and start using quickly and has a lot of useful features. What do you dislike? Some of the more advanced features did take some time and frustration to setup, but the LiveAgent support helped through the process. Recommendations to others considering the product: Take your time setting it up. If you have any questions, contact support. What problems are you solving with the product? What benefits have you realized? Easy ...

Positive experience with LiveAgent

PROS & CONS What are the best aspects of this product? easy live chat management and helpdesk has been possible at Meetanshi only due to this tool What aspects are problematic or could work better? Improvement required in the user interface design Allowing similar login for live chat and helpdesk could be done What features/services would you like to see in future versions of this product? A same account can be used for live chat support as well as the helpdesk access. What specific ...

My experience with LiveAgent is super positive

PROS & CONS What are the best aspects of this product? The best aspects of LiveAgente are that I can use it as the only tool to manage requests and feedback that come from users of my app. What aspects are problematic or could work better? The only thing that does not drive me crazy is the graphics of the platform, but I have no other reports to make about it What features/services would you like to see in future versions of this product? Having a native integration with mobile apps ...

Super Fast & Super Features

What do you like best? We like the feature rich interface and how simple it is to use overall. One of our main considerations was the positive impact on our site loading speed from the chat widget. We have not converted numerous chats from basic outline enquiries into qualified sales leads. What do you dislike? Nothing so far! LiveAgent is far superior to our previous chat solution (Zendesk). Recommendations to others considering the product: We have tested a number of chat ...

Ease of functionality.

What do you like best? Easy to use system which makes it easier when training new or existing staff on this system it really takes out a lot of the frustration you would have with a complicated system. All of the information you need is up front and easy to find. What do you dislike? There isn't anything to dislike about LiveAgent. Recommendations to others considering the product: If you are looking for something that is easy to use and also tracks your daily workload as well ...

Excellent service providing everything we need in customer support

What do you like best? When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. Big plus is their customer support, always willing to go the extra mile to meet our requests. It is really simple and effective and a perfect all-in-one solution. What do you dislike? No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal. What problems are you solving with the ...

Easy to Use

What do you like best? It is really making our Customer Service better What do you dislike? There are a few things that aren't perfect but nothing is What problems are you solving with the product? What benefits have you realized? We are using it to track Customer Service Calls

Love live agent! Great Service

What do you like best? Live Agent has been a great software! It has saved our team so much time and has made our workflow supper efficient. An amazing tool is being able to stay on top everything from anywhere anytime. Being able to use the tagging features enables our team to create awesome auto responders! It is truly a great software. This tool is great for companies of all sizes from startup to scale. It empowers your team to be very efficient and fast. What do you dislike? User ...