LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

A Solid Ticketing System

What do you like best? The white-labeled client portals. And the way email replies are automatically added into each ticket. What do you dislike? Adding attachments to a ticket after the ticket has been submitted isn't straight forward. I can do it via adding attachments to emails within the ticket but I would like to know if there is a way to add attachments to tickets directly. Also the UI takes a little bit to get used to given the size of the feature rich software. What ...

The most versatile live chat software

What do you like best? The multiple application feature that can be applied on many situation What do you dislike? A little bit lack of user friendly element. But when you know the first step, it's easy to do What problems are you solving with the product? What benefits have you realized? None so far

LiveAgent gives us increased chat engagment and speed

PROS & CONS What are the best aspects of this product? We use LiveAgent to help us qualify chat respondents on our website and convert them into qualified sales leads. As a niche supplier of high end building extensions to the top end of the market, this initial lead qualification is vital to us. We like LiveAgent's excellent functionality and customisable features enable us to deliver an on-brand service to our prospective customers. What aspects are problematic or could work better? ...

Great live chat, easy to setup and affordable

PROS & CONS What are the best aspects of this product? LiveAgent has helped us save a lot of time. We were getting a lot of "consultations" scheduled by website visitors who simply wanted to ask a question about a blog post. Now, those questions come in through live chat and are addressed in 30 seconds, rather than clogging up our meeting calendar What aspects are problematic or could work better? Some of the more advanced features are tricky to setup, but the LIveAgent support is great ...

Stay at home and work help customers as the world falls apart around you

What do you like best? The flexibility to meet customers needs. I like the customer support from LiveAgent Customer service team. The pricing is really great too! I think that they are fair valued and will continue to use their services. What do you dislike? Nothing yet. All has been positive so far! The customer service is really helpful will all that we have needed. Being available for the customer is really a huge deal! What problems are you solving with the product? What ...

Powerful platform for customer opportunity

What do you like best? Definitely a powerful platform to manage customer opportunities led by a strong team. What do you dislike? Nothing so far. The UI/UX can definitely be improve on but that's based on personal preference more than the strength of the platform. Recommendations to others considering the product: Go pass the overall interface. There lies a powerful platform supported by a strong team. What problems are you solving with the product? What benefits have you ...

Our own experience using LIve agent

What do you like best? Live Agent support system comes with many features inbuilt like online chat widget and social media integration if any of our prospects has any question they can ask like twitter and Facebook plus Instagram lve that feature What do you dislike? User interface need a little bit ,modern look compares to other tools also they do not have properly working phone app the one they has have bit bugs.. email need go inbox power What problems are you solving with the ...

The software that has changed our business the most

What do you like best? The best thing about LiveAgent is their excellent technical service, they respond quickly. I also like that it is very configurable and adaptable. And the third thing I like the most is how easy it is for the client to use to communicate with us. Another great thing about LiveAgent is that I can use it in my language (Spanish), although it also supports many other languages, in addition, everything is configurable, even the emails and templates to be seen in my ...

Excellent software for setting up a support portal / help desk for customers and for automation

What do you like best? Setting up a help desk / support portal is extremely easy and the result is amazing. Aside from this, the many automation options create a perfect workflow for managing questions and complaints from customers What do you dislike? Nothing comes to mind to be honest, even the live chat function works flawlessly Recommendations to others considering the product: If you're looking for an easy to use, all in 1 solution for live chat, an online helpdesk and ...

Great solution for addressing your customers needs.

What do you like best? I liked how LiveAgent brings all the items you need into one platform. What do you dislike? The UI seemed a little outdated in my own opinion. What problems are you solving with the product? What benefits have you realized? The ability to quickly and easily address customers issues and add livechat on our website.