LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

LiveAgent for B2B Travel Agency

PROS & CONS What are the best aspects of this product? It is very intuitive and its easy how to learn to use it. The communicatios chanels are super efective and the way you can charge and organize your information as well. What aspects are problematic or could work better? At the moment the funcionality is perfect, I dont have find anything problematic What features/services would you like to see in future versions of this product? Maybe add whatsapp, and social media, they very ...

Customer Service Supervisor

PROS & CONS What are the best aspects of this product? User interface and dashboard, both can be accessed as with ease. What aspects are problematic or could work better? SLA feature could be more integrated such as % values as currently no option for this What features/services would you like to see in future versions of this product? SLA feature could be more integrated such as % values as currently no option for this What specific problems in your company were solved by this ...

Managing Social Network with LiveAgent

What do you like best? I am the leader of the communication team. We take care of the communication of the entire brand, internal and external communication. At LiveAgent we centralize everything related to social networks: we write posts, respond to comments and messages. This tool allows us to interact with our followers and give continuity towards the sales departments to those interested in any of our services. What do you dislike? In the time that we have been using the ...

LiveAgent for administrative team

PROS & CONS What are the best aspects of this product? It allows to be coordinated as a team and have all the sales information centralized in a same ticket. We adopted it very quckly and it is very easy to use. Our customer service has been improved a lot thanks to LiveAgent. And we can have access to real time information, something esential for us in the travel and tourism sector. What aspects are problematic or could work better? I have not found any problems so far. I am truly ...

Great piece of equipment which should be an essential tool for all Customer Service Team

What do you like best? As a Team Leader in a fast paced environment, the tolls such as reporting are what I use the most, this can be tailored or formulated to how you run your day to day team with ease. What do you dislike? Although there is a postpone button I have worked with previous email software which would allow you to put the item in a pending status which leaves this visible at the top of the inbox. What problems are you solving with the product? What benefits have you ...

Sales team

PROS & CONS What are the best aspects of this product? I have been in the industry for 20 years and have led sales teams for most of my career. My biggest challenge was always measuring each seller's performance in non-monetary values. Not having the right tools, knowing how many quotes a seller made was very difficult, knowing how long each of them took was almost impossible. With LiveAgent, I can know exactly how many quotes a vendor sent by hour, how many customers responded to those ...

Great tool for administrative purposes

What do you like best? Being able to communicate easily between each other and coordinated as a team is a huge upside. We can work more efficiently and be more productive in our tasks. As an administrative assistant, I think that the centralization that LiveAgent provides is great. All the information is compiled in the same ticket and it avoids errors and also saves us a lot of time. What do you dislike? I have not found yet any downside. It is a very easy tool to use and if you ...

A software designed to provide personalized service

What do you like best? As a business executive, my clients want to talk only to me. This forced me to be forwarding and copying other colleagues in my emails, without having a correct tracking tool. With LiveAgent I managed to maintain the personalization of my work and improved response times to my clients, being able to also involve the rest of the team in the necessary tasks of the sales chain. What do you dislike? Happily, I still haven't found anything I don't like about this ...

First experience with Helpdesk

PROS & CONS What are the best aspects of this product? I have been working in the tourism and hospitality industry for more than 15 years and the challenge was always in the coordination between the Sales and Operations teams, where each one had their objectives and managed their own tools, all very complicated to apply and learn. This generated inefficiencies and bad spirits when working. When I joined the MeVuelo team leading the sales and operations in Paraguay, they trained me in the ...

B2B travel agency

PROS & CONS What are the best aspects of this product? Since we started our business, we had a hard time finding a tool that would work for both our B2C and B2B segments, we thought that was not going to be possible or was going to be very expensive. With LiveAgent we come across customizable and affordable software. With this tool we can centralize the work of all the teams that participate in the sales process (organizing them by Departments) and we were able to give our clients speedy ...