LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

B2B travel agency

What do you like best? What I like most about this software is the possibility of customizing and configuring it adapted to our business. It has tools that allow us to categorize clients, follow sales according to their priority or potential, organize our teams in an orderly manner and with access to all information. For us, giving a personalized service is key and with LiveAgent we were able to optimize many recurring processes in order to focus on personalization. Cost is also an ...

I recommend the platforma

What do you like best? All my team like and use it very weel, its very simple What do you dislike? We would like an executive account that speaks our native language (portugues) What problems are you solving with the product? What benefits have you realized? Its simple for everyone to use, and our clients ar very happy

Firs time using Helpdesk software

What do you like best? I have been working in the tourism and hospitality industry for more than 15 years and the challenge was always in the coordination between the Sales and Operations teams, where each one had their objectives and managed their own tools, all very complicated to apply and learn. This generated inefficiencies and bad spirits when working. When I joined the MeVuelo team leading the sales and operations in Paraguay, they trained me in the use of this tool, which I ...

LiveAgent for Travel Agents

PROS & CONS What are the best aspects of this product? Is very easy to use, you have everything you need there. You can call/chat to your coworkers if you need of someone (the software register everything), also you have all your social medias (facebook, instagram, web site, mails) there in the same place. Is very useful in our work. Our costumers can call us and the we can answer through the LiveAgent. What aspects are problematic or could work better? For me everything is good, very ...

Great for bringing together separate contact channels for multi-brand businesses

What do you like best? I really like the fact that I can use a single system to aggregate the different contact points for several brands. Having the ability to embed different chat widgets on different websites and answer them in the one place is awesome - having separate email addresses attached to different helpdesk departments is great and helps with managing silos of information and specialisation. I also use the inbound contact centre for voice calls and it allows me to publish ...

Excellent tool!

What do you like best? It is extremely useful having a centralised support inbox. What do you dislike? Not a fan of the UI. Not as slick as zendesk or fresh desk. Would prefer if it integrates with my CRM ( active campaign) What problems are you solving with the product? What benefits have you realized? Solving the problem of missed tickets across different inboxes Benefitted from quicker response times and made it easier to manage support team

LiveAgent for Online Travel Agencys

PROS & CONS What are the best aspects of this product? LiveAgent is very easy to implement. Our biggest fear when we did the research was the language and how difficult the tool would be for our team members (we have from all ages and countries); we can use the software in spanish and all of our team members learned how to use it very quickly! Also we can work with our customers through all of our channels and all our markets. We can customize everything inside and outside the software: ...

LiveAgent for Online Travel Agency

What do you like best? LiveAgent is highly customizable software. In our case, it is used to serve all our clients through all the communication channels we have and in the different markets in which we work. Its implementation was very fast, as well as the adaptation of our travel agents (of various ages), generating an increase in our operational capacity and in the satisfaction of our travelers. With the ticketing system we can centralize calls, chats, forms, social networks and ...

Excellent Customer Service

What do you like best? As my title suggests, the customer service. They are quick to respond and help you set up your account however you need. What do you dislike? Nothing, but it would be great to have some training videos for a few of the tasks to make it easier to see. What problems are you solving with the product? What benefits have you realized? I have a place where all my customer service emails go, so that is a good problem solved. Benefits are being able to have order ...

Countless possibilities

What do you like best? It has literally all the features you need to run your client support! What do you dislike? It can be a little bit challenging to get used to the UI due to so many possibilities but their support teams is very helpfu! What problems are you solving with the product? What benefits have you realized? I tried to make our customer support easier with the hekp of LiveAgent