LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

An agent starting off

PROS & CONS What are the best aspects of this product? The great introduction/walk through all brief and informative, ease to use, multi-tasking, tracking activities either past or current one's self or a colleague's. LiveAgent has impeccable customer support. All these combined make a great tool that has proven nothing but effective and intuitive. What aspects are problematic or could work better? I haven't noticed any shouting element about the software that could jeopardize ...

Easy to use!

What do you like best? I find this platform very flexible to communicate with customers through calls,emails and chats. All means of communication is generated in What do you dislike? They can provide some other well designed themes What problems are you solving with the product? What benefits have you realized? I communicate with customers through calls, emails and chats

All you need for you call center in one software

PROS & CONS What are the best aspects of this product? Great team, always ready to help us solve our issues. A wide range of features, for a very small price. What aspects are problematic or could work better? usage from different departments, measurements of the agent's performance. What features/services would you like to see in future versions of this product? Whatsapp, dynamic IVR, and Chatbot integration What specific problems in your company were solved by this product? ...

Managing Social Network with LiveAgent

PROS & CONS What are the best aspects of this product? I am the leader of the communication team. We take care of the communication of the entire brand, internal and external communication. At LiveAgent we centralize everything related to social networks: we write posts, respond to comments and messages. This tool allows us to interact with our followers and give continuity towards the sales departments to those interested in any of our services. With LiveAgent we managed to avoid the ...

Starting off

What do you like best? The great introduction/walk through all brief and informative, ease to use, multi-tasking, tracking activities either past or current one's self or a colleague's. LiveAgent has impeccable customer support. All these combined make a great tool that has proven nothing but effective and intuitive. What do you dislike? I haven't noticed any shouting element about the software that could jeopardize operations. My colleugue has a bug once, it got fixed in a few ...

How did an Uruguayan start up decide to hire LiveAgent?

PROS & CONS What are the best aspects of this product? Since we started with MeVuelo we always knew that our central strategy would be to put the user at the center of our processes and decisions, seeking to provide a personalized service for each of our travelers. As a result of this, we began to do research on what tools were available on the market and which could be useful to us. We needed something that centralized all communication channels and had CRM components to be able to ...

Great experience with Live agent, all you need for your call center in one software

What do you like best? The friendly interaction with the Live agent team, and, the range of features offered by an acceptable price. In addition to that, there is a constant follow up, the introduction of new features, and improvement of the usage What do you dislike? It is difficult to coordinate several departments, and, some features are only available for the account, not a department. For example the tagging. Recommendations to others considering the product: I think if you ...

Easy tool for administrative monitoring

PROS & CONS What are the best aspects of this product? In the travel and tourism industry there is not much technology developed yet and it is always difficult to find the right tools to keep the order of the numbers. We are an industry with many peculiarities and we don't adapt to most accounting tools. This doesn't mean that LiveAgent is an accounting tool, but it collaborates in accounting and administration tasks in an excellent way. We can associate, for example, a LiveAgent ticket ...

A software designed to provide personalized service

PROS & CONS What are the best aspects of this product? As a business executive, my clients want to talk only to me. This forced me to be forwarding and copying other colleagues in my emails, without having a correct tracking tool. With LiveAgent I managed to maintain the personalization of my work and improved response times to my clients, being able to also involve the rest of the team in the necessary tasks of the sales chain. What aspects are problematic or could work better? ...

How did an Uruguayan start up decide to hire LiveAgent?

What do you like best? Since we started with MeVuelo we always knew that our central strategy would be to put the user at the center of our processes and decisions, seeking to provide a personalized service for each of our travelers. As a result of this, we began to do research on what tools were available on the market and which could be useful to us. We needed something that centralized all communication channels and had CRM components to be able to provide the service we wanted. ...