LiveAgent Reviews in September 2026: User Ratings, Pros & Cons

Best interaction platform to work with

What do you like best? Easability, intuitiveness, functionality What do you dislike? Design-wise, it could be a bit more modern What problems are you solving with the product? What benefits have you realized? it is so easy to communicate with clients. Live Chat is my favorite feature.

Top app

What do you like best? I like about Liveagent that it's very easy to use What do you dislike? What I don't like is that it lags sometimes Recommendations to others considering the product: Stay perfect :) What problems are you solving with the product? What benefits have you realized? I deal with customers online using chat, email and calls. The app allows me to use all the channels from the same platform.

Excellent Prooduct

What do you like best? Your product is excellent and very FAST. Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future. What do you dislike? No major issues as the support online are very efficient Recommendations to others considering the product: It is a Great Zendesk Alternative, also Lifeagent support is fast and efficient. Definitely I highly recommend it. What problems are you ...

A good customer support software

What do you like best? Clear and fast user reports, and lots of features What do you dislike? No dark mode on every theme, should be available What problems are you solving with the product? What benefits have you realized? Makes it easier to organize client requests

Simple way to contact your clients

What do you like best? Simple way to make outbound calls and receivng and the ticket being displayed all the ctime What do you dislike? when you put a number to call sometimes it disappears and by mistake you call someone else What problems are you solving with the product? What benefits have you realized? All that requires communication with partners and clients

Great service

What do you like best? Easy and customer-friendly. Possibility to chose design. Unique reference code for each conversation. 24/7 support What do you dislike? The phone number auto fill in function is slightly bugged. What problems are you solving with the product? What benefits have you realized? Daily support of our customers and partners

Great universal software for costumer support centers

PROS & CONS What are the best aspects of this product? Software allows to unify all client communication medias - emails, calls, chat, social media- into one inbox that is easy to manage and prioritize What aspects are problematic or could work better? handling large data What features/services would you like to see in future versions of this product? translation function in chat What specific problems in your company were solved by this product? we were using a different software ...

Amazing experience, easy to use, friendly customer service

What do you like best? Easy to combine everything together - tickets, calls chats. Friendly and helpful customer service. What do you dislike? I like everything, only thing that very rarely there are some system bugs What problems are you solving with the product? What benefits have you realized? Solving clients queries and helping them

It's easy to use and if there is any technical issue - LiveAgen help desk is always here to help!

What do you like best? Thanks to Liveagent we can assist our customers in all stages and provide a quality service What do you dislike? very often call history is difficult to find What problems are you solving with the product? What benefits have you realized? with Live Agent mostly we are communicating with our customers and partners. The benefit of using LA for customer service is that we can always find any info saved for this customer.

Easy to use call center system

What do you like best? This system allows you to combine all communications with customers - email, chat, phone, social media in one inbox so you do not need to choose separate programs for each communication media with customers What do you dislike? sometimes lagging a little when refreshing data Recommendations to others considering the product: when switching to live agent take time to set up properly - it will ease the work for employees What problems are you solving with ...