LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great software

What do you like best? Good speed and easy to use and to understand What do you dislike? Sometimes we have minor bugs during calls What problems are you solving with the product? What benefits have you realized? Dealing with clients on behalf of my company

Great Product and Great Customer Service

What do you like best? While there are a number of features to praise, a select few have been most beneficial to the company. Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest ...

I am using LiveAgent for last 6 months.

PROS & CONS What are the best aspects of this product? A well organized platform for customer support. all three communication modes( email, phone call, chat) are well integrated in the system. User Interface is very simple and product itself is easy to use! What aspects are problematic or could work better? Interaction and integration of social media platforms can be improved. What features/services would you like to see in future versions of this product? Integration with Whatsapp. ...

LiveAgent is a great software to use

What do you like best? Easy to make calls and save notes about these calls. What do you dislike? Sometimes it is complicated to navigate in the panel. Recommendations to others considering the product: I found this software very easy to use for my routine calls with other managers. What problems are you solving with the product? What benefits have you realized? I make calls to companies for outreach.

Great Product

PROS & CONS What are the best aspects of this product? As administrator I'm very keen on the reports and analytics provided. Also like a lot the possibility to change icon's and how easy is to implement. What aspects are problematic or could work better? I would like the possibility to have more freedom for the chat icons to placed exactly where our design team would like to see them inside our platform. What features/services would you like to see in future versions of this product? ...

Is really easy and convenient to use.

PROS & CONS What are the best aspects of this product? LiveAgent is really easy and convenient to use. Always have no problems to do my work. As a customer support even in stressful situation helps a lot. What aspects are problematic or could work better? It can be that some technical issues can appear. The customer support from LiveAgent is very helpful and solve the technical issues fast. What features/services would you like to see in future versions of this product? I would like ...

Great Experience and Service

PROS & CONS What are the best aspects of this product? It is a perfect Zendesk alternative with 3 channels integrated to make the customer support easy. What aspects are problematic or could work better? So far no issues as the Online Suppor are very efficient. What features/services would you like to see in future versions of this product? The translator included in the chat. What specific problems in your company were solved by this product? Our efficiency increased with your ...

I am using LiveAgent for more then 6 months...

What do you like best? Most of the communication modes are integrated in the system and User Interface is well Organized. It increases productivity of single employee as well as whole team. A good product for big teams. What do you dislike? LiveAgent need to be more flexible to be integrated with different communication platforms like whatsapp and third party phone providers. Recommendations to others considering the product: A well organized platform for businesses and I ...

Live Agent - Great Product

What do you like best? We can organise teams and products by sectors plus add tags to help identify all possible situations that might arise with clients. What do you dislike? I don't like the overall design of the product, looks very raw. I would like to see something more delicate. What problems are you solving with the product? What benefits have you realized? It enabled our business to provide to our customer and potential clients with quick and reliable access to support ...

Very easy to use

What do you like best? You have your emails, calls and chats in one place. What do you dislike? I would like to have more Themes or the ability to modify the colours. What problems are you solving with the product? What benefits have you realized? We use LiveAgent for all our email, call and chat communication with customers.