LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Best software for emails and chat

What do you like best? Best software for emails and chat, easy to use and have several advanced features that help in responding to customers in the best possible way. What do you dislike? Nothing to DISLIKE, everything is good . What problems are you solving with the product? What benefits have you realized? Easy to use and userfriendly interface

Useful tool

What do you like best? It is a very useful tool to administrative the support supported by tickets. Good product for this era What do you dislike? Loading time is very high. Takes more of data. Recommendations to others considering the product: Yes, reliable. What problems are you solving with the product? What benefits have you realized? -

Easy and flexible platform to use

What do you like best? Easy to communicate with customer via emails , chat and calls What do you dislike? sometimes some small bugs , like not receiving calls several time What problems are you solving with the product? What benefits have you realized? customers emails and calls , most of the time is flexible and i like using it daily

Great Features by Live Agent

What do you like best? I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly. I will strongly recommend Live Agent to others. What do you dislike? The only annoying thing is that sometimes it is taking time to load. What problems are you solving with the product? What benefits have you realized? It would be very easy to track customers/clients email and messages. Easy to sync our social media accounts and gmail account.

Great product that provides a lot of value to its users

What do you like best? The ease of being able to implement on our website. What do you dislike? I feel like the ui/ux interface could be polished up a bit. What problems are you solving with the product? What benefits have you realized? Easy way for leads and others to communicate on our website.

Great Ticket Software, better Customer Support!

What do you like best? The automation tools available through even the basic plan are extremely useful. They have made life easier for our support team to get organized while we scaled the team and handled a growing volume of customer inquiries. The Technical Support we receive from LiveAgent through their online chat is fantastic, and they literally solve our problems within minutes of contacting them. I should also mention that we've had very few problems using LiveAgent, which is ...

Easy to use software

What do you like best? Good VOIP intergration, ease of usage for tracing/follow up. What do you dislike? No interface customisation. Sometimes tickets get too long with past threads. What problems are you solving with the product? What benefits have you realized? Missed calls, customer-related issues. Easy to trace back whenever needed.

LiveAgent is great.

PROS & CONS What are the best aspects of this product? You have your emails, calls and chats in one place. What aspects are problematic or could work better? I would like to have more Themes What features/services would you like to see in future versions of this product? The ability to modify the colours. What specific problems in your company were solved by this product? We use LiveAgent for all our email, call and chat communication with customers. Are you a current user of this ...

User friendly and easy to use

PROS & CONS What are the best aspects of this product? Easy to make calls and save notes of the call and then share it with other co-workers. What aspects are problematic or could work better? Sometimes I found it difficult to navigate in the panel until i learnt how to do it. What features/services would you like to see in future versions of this product? It would be great to have a button of instant call. What specific problems in your company were solved by this product? Calling ...

Great solution for managing customer support with multiple agents

What do you like best? Managing multiple channels in one platform and the ability to track customer interactions across different platforms What do you dislike? UX and setup was cumbersome at first but has been improving. What problems are you solving with the product? What benefits have you realized? Manage customer support inquiries, livechat and social media from one platform. Solution was easily able to scale with the company as our team grew.