LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons

DO NOT USE LIGHTSPEED POS

DO NOT USE LIGHTSPEED POS. We have been customers since before lightspeed was even lightspeed They bought a company called merchantos, an online pos system we were using. Their latest terrible customer service ploy is to force customers to use their credit card processing system or pay a HUGE extra amount every month. Very little communication and then a 5x normal billing. Followed up with my rep who hasn't returned any emails and now we are getting a notice on our account that says our ...

Four major pitfalls of the Lightspeed…

Four major pitfalls of the Lightspeed e-commerce platform that no e-commerce platform should have on a commercial level. Before you jump on the Lightspeed bandwagon, read about the problems with the platform below. By reading these problems, if you are a bit technical, you will know that this platform has major problems if you want to have a multilingual site and track your paid ads. 1 - The multilingual features are outdated and time-consuming. On multilingual sites, redirects will not ...

Poor services and I would have to…

Poor services and I would have to contact them

This is not the Point of Sale system you want.

In the 6 months we have been with lightspeed we have experienced the worst sales support I have ever seen. Our biggest mistake was doubling down on paying for additional "24/7" support. I have performed several POS integrations including with Lightspeed in 2018 and never have I experienced such poor service. We are a small retail outlet and have been assigned FIVE Account managers in 6 months. Our latest assignment as never replied to emails or reached out. And when reaching out to our ...

I'm writing this review during my third…

I'm writing this review during my third hour on the Lightspeed Series X chat feature. It's been 35 minutes since my 2nd chat representative left the chat and tossed me over to the 3rd rep. They haven't re-engaged yet. I'm simply trying to enter gift card amounts from our original Shopkeep system. It is not uploading a simple 2 column .csv file and nobody can figure out why. We implemented 2 locations in March and have regretted it ever since. Salesperson told half truths to get us onboard. ...

Awful

We haven’t even been able to set up our POS system because we’ve been tossed around from agent to agent… and then given links to tutorials rather then actually having someone help us… such a joke… maybe we will have the system up and running a year later… I can only imagine that it will run as well as their 24/7 customer service🙄

Disgusting customer service

Disgusting customer service. I have had an outstanding issue for over 3 months. I have been scammed. BE WARNED!

faceless, impersonal solution limited to AI

I have used lightspeed for 2 years, in this time despite numerous efforts to engage with a human on the telephone to receive support I have had no success. Today I was given a telephone number and instructed to call them. Zero customer service. Why am I in year 2... that's my fault.

Pushy sales, very arrogant people and software not good enough

Pushy sales and very arrogant people! Expensive for what it is as it's not a full woocommercre integration as they claim it to be! Much better POS on the market that do integrate and cost less! Don't honour their 30 day refund policy if you cancel and are only interested in grabbing money rather than being helpful or being an honest business! I don't have the time or patience to chase the refund but karma will get you! Just wish I'd read reviews here before signing up! No wonder they've ...

"Comprehensive, complex, great support"

What do you like best about Lightspeed Restaurant? Lightspeed is one of the deepest restaurant POS systems out there. It has lots of features that other systems lack and there's plenty of room to grow. Best of all, their support is amazing. they are very proactive about customer success and open to new feature suggestions--they'll even get in touch to let you know they implemented your ideas! Always improving, always dynamic, never static. What do you dislike about Lightspeed ...