LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Was dealing with Reece Sakyi… insane…

Was dealing with Reece Sakyi… insane customer approaching… pushing to sign up without explanation on how system works or what benefits we get by signing up… asked for a zoom meeting, the guy literally told me “if you want meeting, we have slot 3pm today and this is your last chance basically to get info from them… 🤣 felt really strange… definitely not worth betting your business on them if their approach is like that from day 1

We have been a Lightspeed customer for over 2 years.

We have been a Lightspeed customer for several years now and over 2 different companies. The level of service has improved since Lightspeed took it over. Now you finally get some status emails this year as know bugs occur effecting service at least you know they are aware and working on it. They are adding new features as well. We have been asking for many missing features and they seem to be working on them. The one major one still missing is the ability to create wish lists between ...

Bait and switch

Bait and switch. I called and spoke to them for an hour. They told me I could order the software and equipment and if I wasn't happy I can return it all and get a refund within 30 days. Well their e-commerce fell short and I went to return it. They won't refund me for the subscription. Bait and switch. Thank you Chloe Ruest for saying yes to every question making me think it was a perfect solution.

Do not use lightspeed X series

Do not use lightspeed X series. Yes they suck. Not only does our inventory "disappear" from their database, but our website (through Lightspeed E-commerce) also is plagued with "sold out" items, that are in stock. In addition, their support team does not ever have answers; stating "it's still under investigation" for every problem. We are running away as fast as we can! They have lost use thousands of dollars.

The account manager disappeared as soon…

The account manager disappeared as soon as an issue with the hardware arised, use Square is much better in terms of software and costumer service

Lightspeed has been doing a good job

Lightspeed has been doing a good job, for their limitations. I would highly recommend Lightspeed for a small retail store. It has not been great for us, as we need a more detailed listing of items than they offer.

Do a little more research and find…

Do a little more research and find something else. If you ever heard the song "Don't the Light On, Leave Me Own" that's essentially what the customer service comes down to. EDIT - I don't change this review whatsoever. The place I work - the part of it that is using Lightspeed isn't the moneymaker, more of a side project. If it was, I absolutely 100% would not want to be relying on it. Everything down to printing a receipt is a project, the equipment will update w/out warning, when it can ...

Steer clear!!

Steer clear!!! Was quote a price paid for the service then an hour later they called to set it up and the price more than doubled for the terminal. Called and emailed right after being told of the increase to cancel the service and was told it would be no problem. 7 days later still the same run around waiting on a account manager to call or email me.

Retracted existing features then made to pay extra to get them back…

I was happy for the first few months of service. They recently removed my inventory reporting and sales reporting features that I have had since the beginning. Now Lightspeed wants me to upgrade my plan and pay more each month to get those features back. I feel like having a total value report of my inventory is a “basic” feature of an inventory system. After months of creating the catalogue, I now feel like I’m being held hostage to pay more for my monthly subscription. After some back and ...

Lightspeed E-com SUCKS

Lightspeed E-com SUCKS, my rep sold me on this platform as he said it was really good especially social media, he actually talked me into it, the problem is there is NO and i mean virtually No support as maybe 1 or 2 people have been trained on it no one has answers, I have been a customer of there's for 14 years ,and in the beginning we had similar issues having to pay my web developer thousands of dollars to fix the 1st platform we had with them, So on this new "E" platform I asked to be ...