LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons

Beware of compulsory add ons

This was such a great company when it was VEND. Since becoming Lightspeed no bug fixes and rates doubling. Now they are strong arming you to insist that you have to sign up for supplementary services or you will pay through the roof - with 30 days notice! Beware

Address for Service of Legal Proceedings

Could Lightspeed please respond to my negative review with an address for service as I am lodging legal proceedings and also seeking a referral to the ACCC and Australian financial regulator. My claim is in breach of contract and fraudulent or misleading statement. The subject of the claim is the negligent processes within the Lightspeed billing services and the implications for any traders with a Marsello integration I am based in South Australia and I reserve the right to publish the ...

Tom was the bloody best

Tom was the bloody best! Super helpful and quick to respond to anything and everything. Really went the extra mile for us.

Blackmailing small businesses

Product was OK for what we were paying and then the price increases started early 2023. Now their "Integrated Payment" system which we are forced to sign up to will cost us an extra $500 a month on top of what we were paying before. If we don't use them then we are penalised plus we still have to pay merchant fees with our bank. They have only given a month to signup as well or we will be penalised. Lightspeed are saying that the new payment system will streamline things and make payments ...

Tom was the bloody best

Tom was the bloody best! Super helpful and quick to respond to anything and everything. Really went the extra mile for us.

Thanks Adam C from Lightspeed

Thanks Adam C from Lightspeed, greatly appreciate your help in buying the correct hardware for our remote hotel & for the ongoing back of office support you gave the business when in set up & training phase. Well done mate !

Thanks Adam C from Lightspeed

Thanks Adam C from Lightspeed, greatly appreciate your help in buying the correct hardware for our remote hotel & for the ongoing back of office support you gave the business when in set up & training phase. Well done mate !

Lightspeed has been the worst company…

Lightspeed has been the worst company in the world to deal with as far as customer service.You can never speak to anyone on the phone. Everything is done through email and some stupid video they send you to “help” with your problems. Once they get the contract signed, good bye human communication by phone. I wouldn’t recommend this product to anyone. Reply: This is exactly what I’m talking about. You can’t talk to anyone by phone. Everything has to be done through email then the videos ...

not a serious company, I can only assume positive reviews come from employees....

Was disappointed.

Reports are Inaccurate

The accounting/reports are not accurate. Accounting is not a gray area. I've been told by support that they are "just rounding errors", "we don't support that report anymore because it's inaccurate", (so why is it available?), there is no one report to support a daily bookkeeping entry - you will have to hunt for numbers and use multiple reports and tolerate discrepancies. Simply unacceptable.