LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons

Account Manager

Started with VendHQ POS, which was great. Lightspeed purchased them and now force you to use their payment processing system or else charge you processing fees if you use a third party processor. Don't know how this can be legal. Going to drop them

AWESOME to work with.

I have been very pleased with ability to get one on one help with onboarding, as well as 24 hour chat help! Everyone has been very knowledgeable and they have a step by step guide for everything. It is always a learning curve and they have made it easy to navigate on your own time with the chat option.

Well Done Lightspeed, you've made me miss my old Moneris machines.

We were satisfied with the POS have had Lightspeed Retail for our tiny shop since 2021 HOWEVER the conversion to Lightspeed Payments has been a nightmare. Let me list the ways your services have been inadequate: 1. Unreliable Devices - the device is constantly losing connection to the main server. When transactions process, it takes an uncomfortable amount of time for it to go through. When transactions do not work (40% of the time), attempts get 'hung', circle/cycle, time out, are ...

Don't Use LIGHTSPEED POS!!!

I just received an email stating that my subscription expired and that I needed to renew immediately and the two options where both not acceptable. If I continue with Lightspeed and NOT use your payment processing, there is an upcharge of $4,800 annually! This makes the cost of Lightspeed without their payment processing $12,000 annually. That is INSANE. They literally put a gun to my head. I will be searching for a new POS solution immediately. Well done Lightspeed...a five year customer ...

This is the WORST business for customer…

This is the WORST business for customer service. I've been abandoned, on my own, setting this service up on behalf of the owner of our store who works a full time job elsewhere. I've been constantly saying to the owner, it'll be good when it gets up and running. For about 6 weeks I've been battling through the set up phase for our very well stocked store on my own. Customer support is the worst I have ever come across. Anytime I contact them (after you have to mess around with a bot - you ...

I've been using Lightspeed POS Retail R…

I've been using Lightspeed POS Retail R Series for a year. While I love their user friendly interface, I absolutely HATE their Customer Support. Their Support Team is simply non existent. I've requested for my Account Manager to reach out to me several times but the manager NEVER BOTHERS to respond via call or email! Absolutely shocking. I'll be switching over to Shopify very shortly. I very much wanted Lightspeed to work, but if they won't even return my call when I need to renew my ...

BE AWARE OF THIS GREEDY COMPANY!

BE AWARE OF THIS GREEDY COMPANY! Where do I begin? The extra fees that we are constantly sent or the report fees that we have to pay for? Or when they decided to terminate our account due to an incompetent customer service rep? I have been with this company for 8+ years and I have to say, since they got acquired by Lightspeed, they absolutely went downhill. We no longer have an account manager, we get fees left and right, we also get charged even though our account was in dormancy. I ...

Lightspeed - a great POS

I was looking for a POS with inventory control and saw Lightspeed online. I spoke with an agent who explained everything about the system. We are a small store and didn't need a complicated system. Lightspeed was easy to set up and with live chats or a phone call we were able to resolve any issues we had. Lightspeed has allowed us to to grow into the ecommerce side of retail with ease. If your looking for ease of use, Lightspeed is what your looking for. They are constantly adding features ...

Lightspeed - a great POS

I was looking for a POS with inventory control and saw Lightspeed online. I spoke with an agent who explained everything about the system. We are a small store and didn't need a complicated system. Lightspeed was easy to set up and with live chats or a phone call we were able to resolve any issues we had. Lightspeed has allowed us to to grow into the ecommerce side of retail with ease. If your looking for ease of use, Lightspeed is what your looking for. They are constantly adding features ...

Lightspeed Payments is a Terrible Processing Service.

Lightspeed POS works great. Lightspeed Payments that Lightspeed recently forced its customers to use is the ABSOLUTE worse payment processing system we have encountered in 35 years. They don't pay timely, they don't respond when you ask them why, and they hold cash for several business days longer than their own published calendar of deposits. Their poor service has caused our company a cash flow crunch and we even filed a BBB complaint. If you want to be in a constant cash flow crunch and ...